Internal Conflict Resolution, Culture, Communication, and Respect

Join us on December 15, 2022 from 2:00 – 3:00 PM EST for the next presenter in the ICCFA Webinar Series, Mat Forastiere, Senior Vice President of Operations for Park Lawn Corporation.

For a business to reach its goals and provide meaningful service that exceeds customer expectations, it must promote an internal team culture built on communication and respect. This webinar will examine the most common internal conflicts found in funeral and cemetery service and provide simple solutions to solve them quickly and efficiently. The goal is to educate team members, promote open communication, and cultivate respect within the workplace. Teams thrive when they treat each other as humans and not as vehicles for personal gain.

Mat has held numerous leadership positions over his 25-year career in funeral and cemetery service. A licensed funeral director and embalmer, he has directly lead teams ranging in size from 3 to 300 team members. Throughout his career, Mat has helped high performing teams achieve their business goals and taught them how to provide exemplary customer experience.