8:00 am–5:00 pm

Registration & Information Desk Open

8:00–9:15 am

Welcome Coffee & Breakfast

9:00–10:00 am

Driving Growth Through Innovation

Futurist and innovation keynote speaker Robert Tucker uses behind-the-scenes examples and stories to spark innovative thinking. Tucker bases his content on over twenty years of research and real-world coaching experience to help leaders develop the mindset, toolset and skillset of the innovator — necessary qualities to meet the triple challenges of growth, differentiation and disruption. This dynamic, example-filled keynote will take attendees on a guided tour inside the Innovation Vanguard companies to discover cutting edge methods for building innovation into a powerful source of growth, profits, and competitive advantage. Learn unconventional approaches for turning innovation into a systematic, imbedded process, and be motivated to take action in your company.

10:00–10:30 am

Networking Break

10:30 am–12:00 pm

Intelligent Talk Show

In this session, Robert Tucker will play the role of talk show host to a select number of ICCFA members who will serve as his guests. Tucker will interview them about some of the more challenging topics that the deathcare profession is facing today in an exciting, interactive format designed to get people talking and sharing strategy and best practices.

12:00–2:00 pm

Lunch on your own

1:00–5:00 PM

Cemetery Tour (Box Lunch provided)

Fairview Memorial Park has a new cremation garden called, “Our Lady of the Rosary Garden,” which provides, a unique, spiritual place and rare, interactive experience for the community. Also new at Fairview is the construction of a centralized care/prep center. This innovative facility, scheduled for completion this November, will house a high capacity crematory, preparation room, cemetery office, and their affordable cremation and burial business.

Next stop on the tour is Sunset Memorial Park. Forty acres of grass, trees, flush granite memorials, cremation pavilions and mixed-use spaces (traditional, cremation, in-ground, aboveground, and cenotaph) are all interwoven together at Sunset Memorial Park in a design that feels very “local” and resonates with residents of the Southwest. Once sold-out areas of the park have been revitalized with creative in-fill, offering new and different inventory options that look planned and intentional. Even though these new offerings were not part of the original master plan and were built 85 years after the sections they’ve been placed in, they form a seamless whole with the rest of the park.

6:30–8:00 pm

Reception

8:00 am–12:30 pm

Registration & Information Desk Open

9:00–10:00 am

Goverment & Legal Breakfast

Join ICCFA General Counsel Poul Lemasters, Esq. and the Government and Legal Affairs Committee as they discuss important news you can use regarding taxes, labor laws and litigation; anything that can affect your business.

10:00–10:30 am

Networking Break

10:30 am–12:00 pm

The Loyalty Switch

Considered the world’s foremost expert on what makes someone truly loyal, behavioral scientist and consultant James Kane will share how to build and maintain business relationships by outlining the essential loyalty-building behaviors that promote unwavering and unlimited support from customers. In this fascinating keynote on the Loyalty Switch, Kane explains the science behind true loyalty and human relationships. Building on more than 40 years of research on the subject, Kane will make the case that human beings have a fundamental need to be loyal and actively seek out the specific clues from others that tell them when they can and should be. When an organization, as well as an individual, is able to understand and demonstrate those loyalty-building behaviors, they can develop relationships that will last a lifetime and result in unwavering and unlimited support.