October 15-17, 2024
The St. Anthony Hotel | San Antonio, TX
Online registration closes in:
Join Us in San Antonio!
The 2024 ICCFA Leadership Summit will be held October 15-17 at The St. Anthony Hotel in San Antonio, Texas. We hope you’ll join us for another wonderful event filled with insightful educational sessions, interactive workshops, panel-style discussions with the profession’s top leaders, exciting receptions, and of course, fun networking events.
Schedule of Events
Download the 2024 Schedule of Events below!
Interactive Workshop: A Culture of Excellence | Building Success from Within
The Ritz-Carlton Leadership Center
As an award-winning employment brand, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Their trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent.
Attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees.
Distinctive Topics
- The Ritz-Carlton Culture: An in-depth review of The Ritz-Carlton Gold Standards: The Credo, Motto, The Three Steps of Service, The Employee Promise, and the 12 Service Values.
- Simple, Sustainable Processes: Learn about the selection process at The Ritz-Carlton and how they onboard, reward and recognize their talent.
- Employee and Customer Engagement: The foundation of driving customer engagement is having engaged employees. Employee mindset has everything to do with whether your business survives or thrives, because engaged employees create engaged and loyal customers.
- Importance of Empowerment: Empowering employees is an imperative component of their legendary service. At The Ritz-Carlton, empowerment means that our Ladies & Gentlemen can make decisions that impact the well-being of their guests. The Ritz-Carlton’s empowerment model reduces problem resolution costs and creates consistently exceptional service.
Brave Leadership Through Boundaries and Beyond
Kristi Mallory
Kristi Mallory is an executive coach with a leadership and organizational dynamics background. With nearly thirty years of experience, including a tenure as a VP in manufacturing, Kristi leverages her expertise to guide executives in leading with empathy, competence, and courage.
Her academic credentials include an MA in Organizational Leadership from the Townsend Institute at Concordia University in Irvine, CA. Kristi is also a certified coach with the International Coach Federation (ICF), known for her practical and authentic coaching style where she provides honest feedback and tangible results for leaders facing challenges.
Beyond coaching, Kristi is an adjunct professor at Concordia University, where she teaches graduate-level courses on organizational leadership and executive coaching. She is the creator of Momentum for Women, a Brené Brown certified Dare to Lead™️ facilitator, and the author of The Four Habits That Sabotage Exceptional Leaders.
Hotel Information
The St. Anthony Hotel, A Luxury Collection Hotel
Address: 300 E Travis Street, San Antonio, TX 78205
Phone: 210-354-9226
Situated in the heart of downtown, overlooking Travis Park, The St. Anthony Hotel offers easy access to the trendy restaurants and historic landmarks. Visit the Alamo for a glimpse into Texas’ past, or stroll the idyllic waterfront promenade of the Riverwalk.
The room rate in the ICCFA block is $239 per night (excluding any taxes and fees) and closes on September 20 at 11:59 PM EDT.
ICCFA Golf Tournament
The annual ICCFA Golf Tournament will be played on Tuesday, October 15, 2024, from 1:30 – 5:30 PM.
The tournament will take place on the Brackenridge Park Golf Course in a 4-person scramble.
Lunch for golfers will be provided from 12:30-1:30pm at Brackenridge Golf Course. The golf tournament will tee off at 1:30pm. ICCFA will provide Uber codes to golfers for transport to and from the course (2 miles from The St. Anthony Hotel, approximately a 10 minute ride).
Need more time on the greens? Additional Golf Courses Nearby:
THANK YOU TO OUR 2024 SPONSORS!
Sponsorship Opportunities
The 2024 Fall Leadership Summit is a fantastic sponsorship opportunity for any organization! As always, you’ll be demonstrating your organization’s support and value to leading members of the deathcare profession by sponsoring an ICCFA event.
If you have any questions or would like to discuss sponsorship options, please click the button below or contact Meetings Manager Lindsy Gundrum at lindsy@iccfa.com.