October 15-17, 2024
The St. Anthony Hotel | San Antonio, TX

Join Us in San Antonio!

The ICCFA is excited to announce that the 2024 Leadership Summit will be held October 15-17 in San Antonio, Texas. We hope you’ll join us for another wonderful event filled with insightful educational sessions, interactive workshops, panel-style discussions with the profession’s top leaders, exciting receptions, and of course, fun networking events!

More information regarding pricing, registration, schedules, and more will be available soon.

Schedule of Events

  • 8:00 AM–5:00 PM
    Anachacho Foyer
    Registration
  • 8:00–9:30 AM
    Finance Committee Meeting
  • 9:45–10:45 AM
    Executive Committee Meeting
  • 11:00 AM–12:45 pM
    ICCFA Board of Directors Meeting
  • 1:00–5:30 PM
    Brakenridge Park Golf Course
    Golf Tournament Tee Off
  • 2:30–4:30 PM
    Second Optional Activity: TBD
  • 6:30–8:00 PM
    St. A Sky Terrace
    Welcome Reception
  • 9:00 AM–5:00 PM
    Anacacho Foyer
    Registration
  • 9:15–10:00 AM
    Peacock Alley
    Welcome Coffee & Breakfast
  • 10:00 AM–1:00 PM
    Anacacho Ballroom
    A Culture of Excellence | Building Success from Within
    As an award-winning employment brand, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Their trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent. Attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees.
    Distinctive Topics

    • The Ritz-Carlton Culture: An in-depth review of The Ritz-Carlton Gold Standards: The Credo, Motto, The Three Steps of Service, The Employee Promise, and the 12 Service Values.
    • Simple, Sustainable Processes: Learn about the selection process at The Ritz-Carlton and how they onboard, reward and recognize our talent.
    • Employee and Customer Engagement: The foundation of driving customer engagement is having engaged employees. Employee mindset has everything to do with whether your business survives or thrives, because engaged employees create engaged and loyal customers.
    • Importance of Empowerment: Empowering employees is an imperative component of their legendary service. At The Ritz-Carlton, empowerment means that their Ladies & Gentlemen can make decisions that impact the well-being of our guests. The Ritz-Carlton’s empowerment model reduces problem resolution costs and creates consistently exceptional service.
  • 10:30–11:00 AM
    Anacacho Foyer
    Networking Break
  • 1:00–3:00 PM
    Lunch on Own
  • 3:00–4:00 PM
    Anacacho Ballroom
    Workshop Session: TBD
  • 4:00–4:15 PM
    Anacacho Ballroom
    Education Foundation Presentation
  • 4:15–5:15 PM
    Anacacho Ballroom
    Workshop Session: TBD
  • 6:00–7:15 PM
    Peacock Alley
    Reception
  • 9:00–11:30 AM
    Anacacho Foyer
    Registration
  • 9:15–10:00 AM
    Anacacho Foyer
    Coffee & Breakfast
  • 10:00–11:30 AM
    Anacacho Ballroom
    Government & Legal Affairs Committee Meeting & Update (open to all attendees)
    Moderators: Keenan Knopke, CCFE, Curlew Hills Memory Gardens, Inc.; Poul Lemasters, Esq., ICCFA; Christine Toson, CCE, The Tribute Companies
    Rise and shine for your Government and Legal Update.  And yes – a great free breakfast. Perhaps we should have started off with the FREE Breakfast, but the truth is that this perhaps the busiest the ICCFA Government & Legal has been in some years. Make sure you attend this open meeting format to hear the latest issues – both Federal and State – plus have the ability to comment and ask about issues in your part of the world, too.
  • 11:30 AM–12:45 PM
    Lunch on Own
  • 1:00–4:00 PM
    Optional Tour (more details and pricing to come)

Hotel Information

The St. Anthony Hotel, A Luxury Collection Hotel
300 E Travis Street, San Antonio, TX 78205

Phone: 210-354-9226

Situated in the heart of downtown, overlooking Travis Park, The St. Anthony Hotel offers easy access to the trendy restaurants and historic landmarks. Visit the Alamo for a glimpse into Texas’ past, or stroll the idyllic waterfront promenade of the Riverwalk.

The room rate in the ICCFA block is $239 per night (excluding any taxes and fees). Stay tuned for the room block link.

ICCFA Golf Tournament

The annual ICCFA Golf Tournament will be played on Tuesday, October 15, 2024, from 1:00 – 4:00 PM.

The tournament will take place on the Brackenridge Park Golf Course in a 4-person scramble.

Additional details will be provided as the event nears.

Need more time on the greens? Additional Golf Courses Nearby: