APRIL 30 – MAY 3, 2025       |       MANDALAY BAY RESORT & CASINO       |        LAS VEGAS, NV

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We Can’t Wait to See You in Vegas!

You asked, we listened! Exciting changes are coming your way in 2025. The ICCFA is thrilled to announce a new and improved version of the ICCFA Annual Convention & Exposition – The ICCFA Experience!

Scroll down to check out the new show schedule, exhibit hall hours, educational sessions, keynote information, and more.

DISRUPTING DEATHCARE

A Sneak Peek at The New 2025 ICCFA Experience

Online registration is OPEN!

Online registration for the 2025 ICCFA Experience is now open! Early bird pricing will only last until February 14, 2025, so act now to save your spot at our most anticipated event of the year.

Registration Rates

Registration Type Early Bird Pricing Pricing After Feb. 14, 2025
ICCFA Cemetery, Crematory & Funeral Home Member $775 $860
ICCFA Supplier Member $1,030 $1,080
Cemetery, Crematory & Funeral Home Non-member $1,080 $1,130
Supplier Non-member $1,295 $1,350
Guest/Spouse $430 $430

2025 Schedule of Events

REGISTRATION OPEN 12:00 – 5:00 PM
*Exhibitors only*

  • 4:15 – 5:45 PM | BOARD OF DIRECTORS MEETING
  • 6:00 – 8:00 PM | BOARD OF DIRECTORS DINNER
REGISTRATION OPEN 8:30 AM – 5:00 PM 

  • 9:00 – 10:00 AM | CCSC COMMITEE MEETING
  • 9:00  – 10:00 AM  | PLPA COMMITTEE MEETING
  • 10:00 AM – 12:00 PM | SALES AND MARKETING COMMITEE MEETING
  • 10:00 – 11:00 AM | VETERANS COMMITEE MEETING
  • 11:00 AM – 12:00 PM | IMSA BUSINESS MEETING  
  • 12:00 – 1:00 PM | MEMBERSHIP COMMITEE MEETING  
  • 12:00 – 1:00 PM | WOMEN IN LEADERSHIP COMMITEE MEETING
  • 10:00 AM – 12:00 PM | EDUCATIONAL SESSIONS
    • 10:00 – 10:50 AM – Tough Love for the Telephone – A Gut Check on the Call Experience | Nicki Wiedeman, Dead Ringers
    • 11:00 – 11:50 AM – Strategies for Attracting and Retaining Talent in the Deathcare Profession | Jane Askin, PlotBox
  • 12:00 1:00 PM | LUNCH ON OWN
  • 1:00 – 3:00 PM | EDUCATIONAL SESSIONS
    • 1:00 – 1:50 PM – Serving Comfort Food: How Food & Beverage Can Feed Your Bottom Line | Caleb Klein, Loving Ceremony
    • 2:00 – 2:50 PM – Power of Positivity | Women in Leadership Committee: Jennifer Olvera, Green Hills Memorial Park; Gwen Mooney, Cave Hill Cemetery; Delana Pratt, Cairn Partners; Tiffany Gallarzo, Green Hills Mortuary
  • 5:00 – 10:00 PM | PRESIDENT’S WELCOME RECEPTION, BANQUET & AWARDS

REGISTRATION OPEN 8:30 AM – 6:00 PM 

  • 8:45 – 9:00 AM | RIBBON CUTTING 
  • 9:00 – 10:00 AM | MORNING WELCOME COFFEE
  • 9:00 AM – 12:00 PM | EXPO HALL OPEN WITH EDUCATIONAL SESSIONS 
    • 10:00 – 11:00 AM – Catering: Feeding Your Revenue Roundtable | Host: Lori Bolton, CSE, CXE, Park Lawn Corporation. Panel: Ashlinn Goodman, Envision Strategic Partners; Marilyn Jones Gould, MJK Marketing; Caleb Klein, Loving Ceremony; and Kim Weis, SCI.
    • 10:00 – 11:00 AM – From Ashes to Meaning – Transforming Direct Cremation Into a Service | Christie Moore, Mansfield Funeral Home & Cremations
    • 11:00 AM – 12:00 PM – Creating Community Experiences Roundtable| Host: Shane Pudenz, Carriage. Panel: Erin Creger, Security National Funeral Homes & Cemeteries; Bob Gordon Jr., Cypress Lawn; René Negrete, Inglewood Park Cemetery.
    • 11:00 AM – 12:00 PM – Creating the Most Meaningful Experience When the Choice is Cremation | Michael Escalante, Envision Strategic Partners
  • 12:00 – 2:00 PM | LUNCH WITH EXHIBITORS
  • 2:00 – 3:00 PM | KEYNOTE: CLINT PULVER – I LOVE IT HERE – CREATE AN ORGANIZATION PEOPLE NEVER WANT TO LEAVE 
  • 3:00 – 4:00 PM | ANNUAL MEETING OF MEMBERS
  • 4:00 – 6:00 PM | EXPO HALL OPEN WITH EDUCATIONAL SESSIONS (& RECEPTION)
    • 5:00 – 6:00 PM – Creating Cultural Excellence | Host: Doug Gober, Foresight. Panel: Andres Aguilar, Señoriales Corporacion de Servicios; Landon Bickley, Tukios; and Allen Siverls, The Triumph Group, LLC.
    • 5:00 – 6:00 PM – The Art and Science of Bundling – Strategies to Grow Cremation Revenues | Michael Johnson, SCI and Adena Tutino, SCI
  • 4:30 –5:00 PM | ORGANIZATIONAL BOARD MEETING

REGISTRATION OPEN 8:00 AM – 5:00 PM 

  • 8:00 – 9:00 AM | PRAYER BREAKFAST
  • 9:00 –10:00 AM | MORNING WELCOME COFFEE
  • 9:00 AM – 12:00 PM | EXPO HALL OPEN WITH EDUCATIONAL SESSIONS
    • 9:00 – 10:00 AM – TBD
    • 9:00 – 10:00 AM – Navigating the Intersection of AI & Empathy – Innovating Death Care Services without Compromising Compassion | Alexandra Mysoor, Alix
    • 10:00 – 11:00 AM – Community-Driven Secrets to Reclaiming Leads and Increasing Call Volume | Courtney Gould Miller, Tribute Technology
    • 10:00 – 11:00 AM – Reimagining the Funeral Experience – Leveraging Technology for Growth | Zack Moy, Afterword
    • 11:00 AM – 12:00 PM – Building Bridges – Funeral Homes and Hospice Collaboration | Greg Grabowski, Hospice Advisors
    • 11:00 AM – 12:00 PM – Turn Those Browsers into Buyers: Making Your “Digital Front Door” More Welcoming | Luke Densow, Park Lawn Corporation
  • 12:00 – 2:00 PM | LUNCH WITH EXHIBITORS
  • 2:00 4:00 PM | EXPO HALL OPEN WITH EDUCATIONAL SESSIONS (& RECEPTION)
    • 2:00 – 3:0o PM – Conflict Resolution – Not Your Circus, Not Your Monkeys. But You May be The Ringmaster!| Poul Lemasters, ICCFA
    • 2:00 – 3:00 PM – Touring the Possibilities – Turning Your Cemetery Tours into Cemetery Sales | Jodie Dupree, SCI
    • 3:00 – 4:00 PM – Consultative Arrangement (Sales) Training for the Modern Funeral Director | Heather Lewis, Altmeyer Funeral Home & Crematory
    • 3:00 – 4:00 PM – Better Than the Best: Creating a One-of-a-Kind & Remarkable Service | Jason Troyer, Healing Path Cemetery
  • 4:00 – 6:00 PM | THE IRWIN W. SHIPPER LEGISLATIVE SESSION & RECEPTION
  • 4:00 – 10:00 PM | EXHIBIT TEARDOWN

TRAVEL HOME DAY


Exhibit at the NEW ICCFA Experience!

Get ready for an unforgettable year at the enhanced 2025 ICCFA Experience! This year’s expo hall is bringing “Three Stages: One Experience,” delivering an unparalleled lineup and an exciting, fresh format.

You don’t want to miss this standout year that includes new features inspired by your invaluable feedback:

  • Two-day exhibition featuring educational sessions throughout the hall.
  • More time on the show floor – an additional 7 hours over last year!
  • Dedicated lunch hours to allow exhibitors time to network with attendees.

Hotel Accommodations

Mandalay Bay Resort and Casino is a unique destination resort set on 120 lush acres on the Las Vegas Strip. Restaurants stunningly designed by top architects and designers provide world-class dining experiences. The 30,000-square-foot spa is one of the finest and offers comprehensive services, treatments and exercise equipment. Visit the Shoppes at Mandalay Place – a collection of experiential venues, eclectic stores and one-of a-kind shops. Shark Reef aquarium is home to over 2,000 animals including, the saw fish, giant rays, endangered green sea turtle, jellyfish and the rare golden crocodile. 

Room rates by day:
Tues 4/29/25 Wed 4/30/25 Thurs 5/1/25 Fri 5/2/25 Sat 5/3/25
Mandalay Bay: $238 Mandalay Bay: $238 Mandalay Bay: $238 Mandalay Bay: $208 Mandalay Bay: $238
Delano: $268 Delano: $268 Delano: $268 Delano: $238 Delano:

Please note that this does not include taxes/fees or the reduced $37 resort fee.

The ICCFA’s room blocks close April 4, 2025, at 11:59 PM EDT!

Keynote Speaker: Clint Pulver | Employee Engagement Speaker, Author, Musician, and Workforce Expert

Known as the leading authority on employee retention, Clint helps organizations retain, engage, and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership missteps, and culture cues. 

As the president and founder of The Center for Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his research and work as “The Undercover Millennial”. A self-motivated entrepreneur, he is well versed in business start-up, leadership, sales management, management training, and helping teams grow multi-million-dollar accounts. He uses that experience to create teachable relationship and business strategies based on trust, service, support, connection, and consistent follow-through. 

Clint strongly believes that a single moment in time can change a person’s life. He has traveled the world speaking to a wide spectrum of diverse audiences, challenging them to dream, excel, connect, and believe–both in themselves and in the power of others. His mantra? “It’s not about being the best in the world…it’s about being the best FOR the world.” 

ICCFA’s Lasting Impact Award

2025 Lasting Impact Award Recipient: Jay D. Dodds

The Lasting Impact Awards were created by the ICCFA Educational Foundation to recognize those individuals who have made significant contributions to furthering professional development and lifelong learning in the funeral, cemetery and cremation profession.

The ICCFA Educational Foundation proudly nominates Jay D. Dodds for the 2025 Lasting Impact Award in recognition of his four decades of dedicated service and leadership in the funeral and cemetery profession. Currently the chief strategy officer of Park Lawn Corporation, Dodds has driven significant growth and innovation, setting industry standards and guiding organizations with compassion and integrity. His tenure includes pivotal roles such as ICCFA Past President and trustee emeritus of multiple foundations, where he championed education, safety, and operational resilience, particularly during the COVID-19 pandemic. Jay’s enduring contributions will be celebrated at the President’s Welcome Banquet on April 30, 2025, during the 2025 ICCFA Experience at the Mandalay Bay & Casino, Las Vegas.

President’s Banquet Entertainment: Comedian Cristela Alonzo

The ICCFA is pleased to announce that comedian Cristela Alonzo will perform at the President’s Welcome Reception on the evening of Wednesday, April 30!

Cristela Alonzo made history as the first Latina to create, produce, and star in her own network sitcom, Cristela, for ABC, and she broke new ground again as the first Latina lead in a Disney Pixar film, voicing Cruz Ramirez in Cars 3. A favorite guest host on The View, Cristela also tours the country performing to sold-out audiences, and her two Netflix stand-up specials, Lower Classy and Middle Classy, dive into her experiences growing up in a lower-class, minority household and navigating adult life’s privileges and challenges.

Cristela’s comedy career extends to podcasting as the host of The Hall: Honoring the Greats of Stand-Up, part of Netflix Is a Joke. This season, she delves into the legacies of comedy legends like George Carlin, Joan Rivers, Richard Pryor, and Robin Williams. Her memoir, Music to My Years, captures her journey from a first-generation Mexican-American upbringing in Texas to building a trailblazing career in comedy.

Beware of Scammers!

The ICCFA does not utilize any outside organizations to provide services like hotel bookings, discounts, etc. It has come to our attention that once again, unscrupulous companies are contacting our community offering booking services and deals. If you are contacted by any of these companies, we strongly discourage you from utilizing them as they are not associated with the ICCFA and may result in a scam. You will not be receiving the best deals and may not even be receiving a hotel room! Please be sure to register for the event and book your hotel using the link directly on our website.

If you have any questions about The ICCFA Experience 2025, please contact the ICCFA meetings department at 703-391-8400.

THANK YOU TO OUR 2025 SPONSORS!

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Diamond Level

Platinum Level

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Silver Level

Bronze Level

Sponsorship Opportunities

For more information about sponsorships, email Meetings Manager Lindsy Gundrum at lindsy@iccfa.com.