How to Enhance the Customer Experience and the Value it Brings to Your Organization
June 15, 2023 @ 2:00 pm - 3:00 pm EDT
Join us on June 15, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series, Jake Johnson, President & CEO at Johnson Consulting Group.
Exceptional customer service is no longer desired, it’s required. Learn about the value Customer Experience (CX) brings to your business, how to measure a family’s satisfaction, and how to improve your customer service culture. Regardless of how high your customer experience scores are, Jake will share insights to make it even greater.
As President & CEO at Johnson Consulting, Jake began his career at Keystone Group Holdings (now Dignity Memorial Network) as Associate Director, Corporate Development, where his financial analysis and forecasting expertise was foundational to the firm’s growth. His unique ability to solve complex business problems and outstanding communication skills lead his success in owning a funeral home and cremation center in Sun City, Arizona. Jake’s educational credentials include a BSBA degree in Management with an emphasis in Accounting and Financial Analysis from Xavier University in Cincinnati, Ohio. His strong foundation in accounting, financial analysis and EBITDA forecasting is complemented by technology savvy and broad general management qualifications in business development and operations.
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