Cremation Arranger Training presented by ICCFA

The only training of its kind in the profession! It’s not about running the crematory machine—it’s about helping families make better choices and your company not “losing” families (or revenue). The ICCFA Arranger Certification program is presented by Glenda Stansbury and Poul Lemasters, Esq., two people who have the knowledge and experience to help you understand the arranger side of cremation. This training is focused on the specific skills required for serving the cremation family from the beginning of the relationship until the end. It will focus on awareness for funeral professionals in dealing with the unique needs, expectations, and misconceptions that families choosing cremation present in all aspects of arrangement and service. You will be given tools for effectively and confidently becoming a professional guiding presence for the cremation family, how to articulate value and service options, how to avoid legal issues, and how to create meaningful ceremonies.

Highlighted Topics:

• First Impressions (Phone Skills – First Call, Care Call/Removal)
• Arrangement Liability
• Arrangements
• Creating Ceremonies for the Cremation Family

In Ohio, only a licensed funeral director is legally permitted to conduct funeral arrangements with families. While completing an Arranger Training or Certification Program is encouraged for educational purposes within the funeral profession, it does not grant legal authority to perform funeral arrangements. For further clarification, see Ohio Revised Code (ORC) 4717 and Ohio Administrative Code (OAC) 4717-1.

Program Schedule:

• Arrival/Registration: 8:00 am
• Program: 8:30 am – 5:00 pm

CE Information:

• Continuing education (CE) credit approved through the State of Ohio Board of Embalmers and Funeral Directors. The CE credit provider is the Ohio Funeral Directors Association.
• 7 Total CE that includes:
  • 4.0 Hours General
  • 2.0 Hours Laws and Rules
  • 1.0 Hour Ethics

Poul Lemasters, Esq.

Poul Lemasters is a well-known presenter to the deathcare profession. He uses his unique background in both deathcare and law to provide resources and counsel to other deathcare professionals. He assists in risk management, daily operational conflicts, form and contract reviews, valuations, and regulatory matters. Poul advises several funeral home, crematory, cemetery, and trade associations across the United States including ICCFA, PLPA, CCC, and the NCBVA.

Glenda Stansbury, MA, CFSP

Glenda Stansbury joined InSight in 1996 as Marketing & Development Director. She has worked as an educator, teacher trainer, and seminar developer. She is a practicing Celebrant, adjunct professor at the University of Central Oklahoma Funeral Department and is a licensed funeral director/embalmer. She is also a recipient of the ICCFA Education Foundation’s Lasting Impact Award and of the 2021 Death Care Rockstar of the Year award from the Parting Stone Cremation Rocks Awards.