A Different Type of Customer Experience: CX in the Funeral & Cemetery Profession
March 16 @ 2:00 pm - 3:00 pm EDT
Join us on March 16, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series, Vince Roberge, Senior Business Consultant at Johnson Consulting Group.
Join Senior Business Consultant and Licensed CX Coach Vince Roberge to learn why customer experience is unique in the deathcare profession… and why that matters. What is the impact of world-class customer experience on enterprise value? What differentiates world class customer experience companies from the rest? And how can I implement proven practices to elevate my customer experience for the benefit of my client-families, my employees, and my company? Learn the answers to these questions and more as Vince presents on a topic that is truly at the heart of what we do in the deathcare profession: our customer experience.
Vince Roberge holds a degree in Economics from the University of Michigan and a degree in Funeral Service from Commonwealth Institute. He is a Licensed Funeral Director and has worked in operational leadership roles for SCI at single and multi-location funeral home businesses. Vince has worked as a Business Consultant for Johnson Consulting Group since 2019, serving as a trusted partner to funeral home and cemetery business owners. His consulting areas of expertise include performance management, strategic planning, incentive compensation plans, and pricing. Vince is certified by the DiJulius Group as a Customer Experience Coach and works with funeral home and cemetery clients on transforming their customer experience. He also facilitates Johnson Consulting Group’s biannual Leadership and Management Program in Scottsdale, Arizona.