ICCFA University Online
ICCFA U Online:
College of Cremation Services
Spotlights on the ICCFAU College of Cremation Services
The following panel covers the 3 different certifications that the college offers in the curriculum. Speakers include:
Jim Starks CFuE, CCrE, Dean of the College of Cremation Services. Jim will review the 10 critical areas that identification needs to take place from the death to final placement in cremation.
Lori Salberg CSE, CXE, Director of Business Development for Johnson Consulting. Dealing with the customer: Do you and all of the people who work for you truly understand your customer needs? Do you provide exceptional services? Do your customers agree?”
Larry Stuart Jr., Cremation Strategies and Consulting. Larry will review the most critical areas of running a cremator.
Meet the Speakers
Jim Starks, CFuE, CCrE
Jim Starks is president of J. Starks Consulting, which does consulting in the deathcare profession in funeral home & cremation risk management.
Lori Salberg, CSE, CXE
Lori Salberg is a sales and operations leader specializing in identifying growth opportunities for cemeteries and funeral homes. She is considered a thought leader with insights on national trends and has spent the past two years studying how the customer experience impacts the bottom line. As director of technology at Johnson Consulting Group, Lori customizes business solutions that widen market share, increase profitability, and enhance employee engagement. Lori serves as Chair of the ICCFA Membership Committee. She also serves as a member of the ICCFA Sales and Marketing Committee, the Catholic Cemetery Conference marketing and PR committee, and the new NYSAC publications committee.
Larry Stuart Jr.
Larry Stuart Jr. is the founder of Cremation Strategies and Consulting, and the former president of Crematory Manufacturing & Service, Inc., a leading manufacturer of technologically advanced cremation equipment. Cremation Strategies and Consulting provides expert leadership, planning, organization, training, education, process improvement and strategic planning for the cremation profession.