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Join us on June 20, 2024, at 2:00 PM EDT for the next ICCFA Webinar, Employee Engagement & Retention in the “Side-Hustle” Era: Understanding the Shift from Work-Life Balance to Overall Wellness, with Lori Bolton, CSE, CXE, head of Special Projects/People Development at the Park Lawn Corporation.

Do you think your employees care about their work, or are they just going through the motions?  In 2023, US employee engagement stood at 33%. That means 2/3 of employees are not passionate about their work. It is estimated that the deficit in employee engagement costs US employers $500 billion per year. Job hiring sites like Monster and Indeed estimate that 95% of workers are looking for a new job. Additionally, 45% of employees have side hustles to earn more money or fulfill other interests.  

It’s no secret that employee engagement increases retention and performance, but how do you increase engagement? It is critical that you understand how each employee’s overall well-being is critical to your success and how this is very different from the outdated concept of work-life balance. In this webinar, Lori will present the concept of overall employee well-being and a plan for developing an employee engagement strategy.

Lori brings over 20 years of expertise in cemetery and funeral home management, along with a focus on technology solutions in the deathcare field. With a background at Johnson Consulting Group/J3Tech Solutions, Catholic Management Services, and PlotBox, Lori now spearheads comprehensive training programs at Park Lawn Corporation. She’s a seasoned professional in customer experience, holding two certifications and being an active member of the CXPA. Lori also contributes to the ICCFA Sales and Marketing Committee and teaches at ICCFA University. Based in California, she enjoys spending time with her three children, her husband John, and mini Aussiedoodle, Coco.