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The ICCFA is offering the following options for all registration and ticket payments as well as previously incurred cancellation fees:

  1. Refund
  2. Transfer payment to the 2021 Annual Convention & Expo honoring your 2020 registration rate
  3. Donate a full or partial amount of your payment

Refund: For attendees who would like a full or partial refund, the ICCFA will issue a return of the funds per request. All attendees are eligible to receive a full refund but may request a partial refund if you would like to combine options. You may receive a refund for your registration fee, extra tickets purchased, as well as previously charged cancellation fees.

Transfer: Attendees who would like to lock in the 2020 rates for the 2021 Annual Convention & Expo in Las Vegas, NV on March 24-27, 2021 may transfer your payments to this meeting and will not be subject to the 2021 price increase. In order to take advantage of this option, you must transfer your entire registration fee but can still request a refund for your additional purchased items (spouse registration or extra purchased tickets). Please note that if you decide to transfer the money to your 2021 registration and then later cancel, your registration will be subject to the standard $100 processing fee per the 2021 Annual Convention & Expo cancellation policy. No refunds will be issued after the deadline date, which is February 17, 2021.

Donate: Some of you have expressed interest in donating your registration payments to the Association during this difficult time. For attendees wishing to donate payments, you are able to donate either the full amount or a partial amount of your choosing. If you would like to donate a partial amount, you may also request a refund for the rest of the payment. This is not a tax-deductible donation.

Attendees can select an option by simply filling out and submitting the AC20 Request Form online by May 1, 2020. Please allow up to 10 weeks for processing. If you do not return the form by the above date, your funds will be automatically transferred to register you for the 2021 Annual Convention & Expo. Cancellations and refund requests will incur the standard $100 processing fee after May 1, 2020 per the 2021 Annual Convention & Expo cancellation policy.

Here are a few important, immediate details we want you to know:

  • In order to better serve everyone in a timely manner, you MUST complete and submit the AC20 Request Form with your decision (refund, transfer, or donate) by May 1, 2020.
  • If you chose a full refund, we will process your refund as soon as possible. This may take up to 10 weeks of receiving the request. Please note that we are manually processing thousands of requests and are completing these as quickly as we can. We truly appreciate your patience and understanding during this time!