I am a relatively new cemeterian. We have had a rather passive pre-need program with a single person in the office handling sales. We are now looking to expand that with 2-3 people handling sales/family service. Are there any tips on how to best keep employees motivated and comfortable with each other, while sharing in commissions and keeping the office organized. Suddenly I have people diving to answer the phone thinking it might be someone they can sell something to. Also, if people start with a family at the time of an at-need burial, but then that family would come in on a day that a different person is the primary on-call, what has worked best to be fair, keep employees comfortable, and yet reward those that hustle the most for the business? Any suggestions. Thank you as this is my first ICCFA Blog and hopefully I am doing this right.