July 19–24, 2019
Fogelman Executive Center • University of Memphis
Countdown to the 2019 ICCFA University
This five-day program is designed to offer intensive instruction and networking opportunities in a college-campus setting. You can attend for just one or two years, or you may go on to complete four years and become an “ICCFAU graduate.”
2019 ICCFAU Registration now Open!
Students should make their reservations directly with the Fogelman (901.678.5410) or the Holiday Inn University of Memphis (901.678.8200). To receive the deeply discounted room rates, identify yourself as part of the ICCFA group. We do expect these facilities to sell out so make your reservations early.
The Fogelman and the Holiday Inn University of Memphis are currently sold out. ICCFA has obtained a room block at the Four Points by Sheraton Memphis East.
5877 Poplar Avenue
Memphis, TN 38119
Phone: (901) 767-6300
Room Rate: $112 single/double
ICCFA University 2019 colleges
- 21st Century Services
- Cremation Services
- Funeral Home Management
- International Studies
- Land Management & Grounds Operations
- Leadership, Administration & Management
- Sales & Marketing
- Hospitality & Event Management
21st Century Services | Dean Glenda Stansbury
How do you respond to a family who says, “We don’t want a traditional funeral?” You’ll learn how to go beyond tradition with innovative offerings. Become certified as a funeral celebrant trained to provide meaningful alternatives to clergy-led services.
Cremation Services | Dean James R. Starks, CFuE, CCrE
Cremation doesn’t have to mean “no service” or “no memorialization.” You’ll discover how to better serve families, improve cremation operations and increase your company’s cremation-related revenues. You’ll also earn three types of certifications: operator, administrator and arranger.
Funeral Home Management | Dean Todd Van Beck, CFuE
Too many managers consider “creativity” someone else’s department. In funeral service, creative management is
the key to differentiation. You’ll learn Dr. W. Edwards Deming’s creative service management system and its specific applications to our profession.
International Studies | Dean Jim Hammond
Globalization is making the world a smaller place. Be sure you know how to serve families of all nationalities and religious backgrounds in your community. You’ll learn about the funeral customs of all major religions and population groups from around the world.
Land Management & Grounds Operations | Dean Gino Merendino
Exceptional cemetery service starts with the grounds and operations department. Without effective land management and a commitment to an attractive, well- maintained property, there will be no sales or service. You’ll learn how your grounds management team can succeed and continuously improve interments, landscaping, buildings, grounds maintenance and exceptional client experience and satisfaction.
Leadership, Administration & Management | Dean Gary M. Freytag, CCFE
The cemetery, cremation and funeral service profession is changing, and so are the skills needed to manage and lead effectively. You’ll receive solid, relevant, results-focused training targeted at today’s required core competencies.
Sales & Marketing | Dean Gary O’Sullivan, CCFE
The principles of sales and marketing don’t change; only technique and application do. Learn how to take the tried- and-true principles of cemetery and funeral sales and apply them within today’s highly mobile, multi-cultural, high-tech, information-driven marketplace.
Hospitality & Event Management | Dean John Bolton, CCE, CCrE, CSE
Going into its second year, this college is designed to give students a foundation in funeral home/cemetery hospitality and catering management. Classes will cover topics ranging from basic event planning and the essentials of the hospitality and catering markets to interpreting financial budgets, leadership and catering team management.
What is ICCFA U?
ICCFA University is held for five days each July. Undergraduate students enroll in one of the University’s eight colleges and spend the entire five days learning about that area of the profession. Students who complete four colleges become ICCFAU graduates (the CEO program does not count towards graduation), but attending four years is not required for enrollment. Some students enroll for one or two years, attending just those colleges that are most relevant to their jobs. But many students do choose to go on to study for four years or more as a way of broadening the scope of their knowledge.
Who can attend?
ICCFA University is open to employees of all cemeteries, funeral homes, crematories and related businesses. Prior college attendance is not required. In general, it is designed for students who are:
- Company owners and chief executive officers.
- Managers seeking to develop additional skills and knowledge in order to improve their techniques and operations.
- Managers who are interested in moving into new areas of responsibility.
- Managers new to the cemetery and funeral service profession.
- Staff interested in advancing into management positions.
- Staff interested in improving their skills to better serve their employers and their client families.
- Suppliers who want to network and gain a better understanding of their customers’ challenges.
What is the Masters Program?
The Master’s Program allows ICCFAU graduates to return to the University and take personally selected courses from each of the colleges. Because the college curricula are continually refined to reflect changes in the profession, there are always updated courses and new information available for continued professional development. Students registering for the Master’s Program must include a daily itinerary of their selected classes along with their registration.
What is the CEO Program?
Available to chief executives and company owners, the CEO Program allows top-level professionals to attend ICCFAU and take personally selected courses from each of the colleges. Students registering for this program are required to include a daily itinerary of their selected classes along with their registration. The CEO program does not count towards graduation.
Are Continuing Education credits available through ICCFAU?
Yes. Funeral directors can earn up to 25 CE credits, pending individual state approval. Please note that due to onerous and/or expensive filing requirements, the ICCFA no longer applies for continuing education credits in Pennsylvania or Virginia. ICCFA members applying for the Certified Cemetery Executive, Certified Funeral Executive, Certified Cemetery Funeral Executive, Certified Cremation Executive and/or Certified Supplier Executive designations through the association’s certification program will earn a total of 80 points toward certification upon completion of each college.