ICCFA Annual Convention & Expo
April 2–6, 2019
Charlotte Convention Center
Charlotte, North Carolina
The ICCFA Annual Convention & Exposition is your best opportunity of the year to connect with more than 1,000 cemetery, cremation and funeral service owners and managers from throughout North America and the world.
Countdown to the 2019 ICCFA Annual Convention & Expo
2019 Annual Registration Now Open
We are using a new registration system!
Here is a guide to help you through the new reg process.
All keynotes and breakout sessions will be held at the Charlotte Convention Center in Charlotte, North Carolina. The host hotel is the Westin Charlotte. ICCFA has secured a room block with a discounted rate of $215 per night.
A first night non-refundable deposit will be charged at the time of booking. The cut-off date for making reservations is February 28, 2019.
Before the 2019 ICCFA Annual Convention & Expo
Monday, April 1 to Wednesday, April 3
Hilton Charlotte Center City, Charlotte, NC
Rooms only $215 per night. The cut-off date for making reservations is March 11, 2019.
We are offering first-time attendees to the ICCFA Annual Convention & Expo a free registration! Are you eligible? Take this digital questionairre to find out.
Enter the 2018 KIP Award Contest
Annual Convention 2019 Keynote Speakers
Managing Your Business Through Tragedy
Creating Cultures of Leadership
Social Media Expert
Finish: The Surprising Truth About Accomplishing Goals
Join us as we honor those who have given back to our industry:
Lasting Impact Award
Award ceremony during the ICCFA Educational Foundation Reception on Thursday, April 4 starting at 6 pm
at the Closing Dinner, we remember colleagues and loved ones who have passed away this past year.
If you would like to remember a colleague, loved one or a family pet who passed away this past year, please fill out the appropriate digital submission form below to be included in the Memorial Service. Submissions are due on February 25, 2019.
are you eligible for an iccfa quarter or half century club membership?
If you have been employed by an ICCFA member organization(s) for at least 25 (Quarter Century) or 50 (Half Century) years (and the organization has maintained its membership status throughout the 25 or 50 years), you are eligible to apply for the award to receive a 25 or 50-year certificate during the Annual Meeting of Members at the 2019 Annual Convention and Exposition in Charlotte, NC. Submissions are due no later than February 28, 2019.
Exhibitor move in/set up
Finance Committee Meeting
Executive Committee Meeting
Welcome Reception at the NASCAR Hall of Fame
7:00 – 8:30am
Educational Foundation Board Meeting
8:00 am– 7:00 pm
ICCFA Registration Desk Open
8:30 – 10:30 am
Board of Director Meeting
10:30 am–11:30 pm
JFDA Business Meeting
11:00 am–1:00 pm
Sales & Marketing Committee Meeting
11:00 am–2:00 pm
PLPA Committee Meeting
Cerification Subcommitte Meeting
Government & Legal Committee Meeting
Membership Committee Meeting
IMSA Board Meeting
2:00 – 4:00 PM
- DIY Facebook & Social Media Marketing
Robin Heppell, CFSP, Funeral Gurus
- Goal Setting for Success
Jodie Dupree, SCI North Carolina
- Serving the Community Through the Doors of the Funeral Home
Jill Lazar, Hoffman Funeral Home and Crematory
- From Clicks to Cases
Expo Hall Grand Opening
7:00 am–7:00 pm
IMSA Business Meeting
ICCFA Annual Meeting of Members
9:30 am–12:00 pm
Keynote: Mindy Corporon
Former CEO and now activist, Mindy Corporon took action after her son and father were murdered in a religious hate crime. Mindy started the Faith Always Wins Foundation and a community-wide event, SevenDays® Make a Ripple, Change the World. She formed high school programming for productive interfaith dialogue and now helps companies create healthy workplace environments so healing can occur after life’s tragedies. In her talk, Managing Your Business Through a Tragedy, Mindy will tell her story and share how to manage through a tragedy, how you can address fear in a comfortable setting, who you can count on in the midst of chaos, and how to engage your team to promote healing and build resiliency.
Keynote: Drew Dudley
What if we believed that leadership wasn’t just for those in charge? What if we embraced our ability to lead, no matter our school grades or pay-grade? The most impactful leaders focus on “everyday leadership” and ensure that it’s fostered, acknowledged, and rewarded. Drew Dudley’s keynote, Creating Cultures of Leadership and the Power of Lollipop Moments, will make you laugh, think, and reconsider the ways you evaluate leadership in your life and workplace.
Expo Hall Open
Lunch with Exhibitors in Expo Hall
Expo Hall Open
First Timers Reception
Educational Foundation Reception
7:00 am–2:30 pm
New Board Orientation
Pet Memorial Service and Keeping It Personal (KIP) Awards Ceremony
Keynote: Jon Acuff
According to a study conducted by the University of Scranton, 92% of resolutions fail. That’s a staggering number considering how important goals are to companies. At every element of your work, goals matter. What if we could do some simple things to improve how often we finished what we started? What if we could complete the incomplete projects and tasks? What if we could get more done in a world of bottomless opportunities and endless distractions?
10:00 am–1:00 pm
Expo Hall Open
Lunch with Exhibitors
11:30 AM–2:00 Pm
Past Presidents’ Luncheon
Registration Moves to Hallway
- Cremation Authorization Form Pitstop
Poul Lemasters, Esq., Lemasters Consulting
- Recruit, Train & Retain Veterans
Panel Moderator: Gino Merendino, Merendino Cemetery Care
- Employee Empowerment: Profitability, Culture and Satisfaction
Tim Bridgers, Live Oak Bank
- The Pains and Gains of Entering the Hispanic Market
Salvador Perches, Grupo Perches
- Raising $3,000 Every Day: How Congressional Cemetery Brings In $1.1 Million a Year
Paul Williams, Historic Congressional Cemetery
- Follow the Money: How Deathcare Businesses are Investing in the New Future
Doug Gober Jr., The Foresight Companies
- When Your Day Ends
Jeffrey Chancellor, CFSP
- Youth and Funerals
Moderator: Mathew Forastiere, Park Lawn Corporation
Panel: Brad Speaks, Speaks Family Legacy Chapels; Vicki Jay, National
- Engaging Your People to Serve More Families
Gino Merendino, Merendino Cemetery Care
- Your Comprehensive Pre-need Program: Insurance, Trust or a Little of Both?
Elizabeth Kmiec & Ashlee Theising, Clearpoint Federal Bank & Trust
- Addressing Sexual & Other Harassment in Your Funeral Business
Stephanie Ramsey, The Foresight Companies
- Women in Leadership: Defining Your Impact
Moderator: Jennifer Olvera, CCE, Green Hills Memorial Park
Panelists: Shawna de la Cruz, Forest Lawn Memorial-Park & Mortuary; Gwen Mooney, CCFE, Cave Hill Cemetery; Lori Salberg, Johnson Consulting Group, and
- Management of Cemetery Trees
Anne Fenkner, Davey Resource Group, Inc.
- Marketing Workshop 101: The Definitive Guide to Best Practices in the Modern World
Neil Sherrin, PlotBox
- A Place to Go: Why Ceremonies Matter
Linda Stuart, Life-Cycle Celebrant
5:00 – 6:00 PM
Organizational Board of Directors Meeting
7:00 am–1:00 pm
- It’s More Than Money: Non-Financial Incentives to Attract & Retain the Best Talent
Mark Jorgensen, Global Recruiters of Cincinnati
- ”Should I Bring the Ashes With Me?”: Better Support for Those Who Have Lost Pets
Jehanne Gheith, MSW, LCSW, PhD
- Purpose-Filled Selling: Winning in Sales by Celebrating Life
Justin Baxley, Foundation Partners Group, LLC
- The Digital World: Using Mobile Technologies to Create Better Family Experiences
Rob Shane, Batesville Casket Company, Inc.
- Fighting for Relevance: A Healing Path Approach for Cemeteries
Jason Troyer PhD & C. Lynn Gibson, PhD
- Riding the Millennial Cycle: Better Strap In
Chris Burke, FLMI, AGIA Affinity
- Embracing the Customer Experience Revolution
Jake Johnson & Lori Salberg, Johnson Consulting Group
- Be the Extra Support Your Families Need & Get More Media Attention, Too!
Allison Gilbert, author
- How to Build a 21st Century Workplace
Tyler Anderson, Precoa
- Communication is a Two-Way Street
Carolyn C. Shadle, PhD & John L. Meyer, PhD, Interpersonal Communication Services, Inc.
- Art of Selling the “Big Deal” – How to Maximize Family Mausoleum Sales Opportunities
Michael Harens, Coldspring
- People with Disabilities: Involvement, Inclusion, and Healing
Marc Markell, PhD, St. Cloud State University & University of Minnesota
- Donor Family Celebration of Life
Dorman H. Caudle, Carolina Donor Services
- Pet Disaster Recovery
Jodi Clock, CPLP, Clock Funeral Home
- Repeat Families: You Can’t Stay in Business Without Them
Ellery Bowker, Aftercare.com
- The Three Online Marketing Fundamentals You Must Master
Welton Hong, Ring Ring Marketing
Legal & Legislative Luncheon: A Regulatory Update Everyone Needs to Hear
Poul Lemasters, Esq., moderator
Closing Dinner Reception
2019 Annual Expo Hall
Do I have to be a member of ICCFA in order to exhibit?
No! Anyone can exhibit (ICCFA members or non-members). However, booth rates are lower for ICCFA members. If your company has never been a member of the ICCFA, an introductory supplier membership is available for just $245. Become a member and enjoy both the lower booth prices along with other great membership benefits.
What can I do to draw attention to my booth?
Advertising your booth number in the January, February, and the March/April issues of ICCFA Magazine is a great way to tell people your booth number and inform attendees of any give-aways you have for the convention (reduced rate for convention attendees, etc.).
Do I pay for my booth now?
Upfront payment is welcomed, but not necessary. A minimum $500 deposit is required for each 10′ x 10′ booth requested. The remaining balance is due by 02/01/2019, and will be processed on the same card used to place your deposit.
Where will the 2020 ICCFA Annual Convention & Expo be held?
The 202o ICCFA Annual Convention will be held at the San Antonio Convention Center in San Antonio, Texas.
Thank you to our 2019 Sponsors
2019 Sponsorship Opportunities
We have a variety of ways that you can support the convention and promote your company’s name, branding, booth number at the same time.
Please contact Kelly Spann to hear about sponsorship opportunities that await you at this year’s convention.