ICCFA Annual Convention

April 18-21, 2018

Mandalay Bay Resort & Casino

Las Vegas, Nevada

The ICCFA Annual Convention & Exposition is your best opportunity of the year to connect with more than 1,000 cemetery, cremation and funeral service owners and managers from throughout North America and the world.

2018 Annual Registration now Open!

*To register by mail or by fax, click here to download the registration form.

Hotel Accommodations

All keynotes and breakout sessions will be held at the Mandalay Bay Resort & Casino in Las Vegas, Nevada.

Please note that the room rates vary per night. A first night non-refundable deposit will be charged at the time of booking.

Annual Convention 2018 Keynote Speakers

Colonel David Sutherland

Colonel David Sutherland

Leadership and Motivational Expert

Erik Qualman

Erik Qualman

Social Media and Technology Expert

Stacey Hanke

Stacey Hanke

Communications and Body Language Expert

Join us as we honor those who have given back to our industry:

Tom Flynn

Tom Flynn

Lasting Impact Award

Award ceremony during the ICCFA Educational Foundation Reception on Thursday, April 19 starting at 5:30 pm

Paul Elvig

Paul Elvig

Hall of Fame Inductee

Award ceremony for the Hall of Fame is held during the Closing Dinner on Saturday, April 21 beginning at 8:00 pm

Register for both ICCFA Annual Convention and Celebrant Training to save on registration fees!

*To register by mail or by fax, click here to download the registration form. For hotel reservations, contact Bally’s Las Vegas for a special rate of $99 a night! Call at 800.358.8777 to make your reservations and ask for the ICCFA Group rate. Hotel deadline is March 23rd. 

2018 Celebrant Training

Before the 2018 ICCFA Annual Convention

Monday, April 16 to Wednesday, April 18
Bally’s Las Vegas • Las Vegas, Nevada

Celebrant Training will be held in the Skyview Ballroom on the 26th floor of the Indigo Tower.

Join ICCFA as we remember colleagues and loved ones who have passed away this past year.

If you would like to remember a loved one who has died, please send us a profile and photos for inclusion in the service. Submissions are due on February 26, 2018.


3:00–4:oo pm

Finance Committee Meeting

4:00–5:00 pm

Executive Committee Meeting


Exhibitor move in/set up

7:00 – 8:30am

Educational Foundation Board Meeting

8:30 – 10:30am

Board of Director Meeting

10:30 am–1:30 pm

PLPA Committee Meeting

11:00 am–1:00 pm

Sales & Marketing Committee Meeting

12:00–2:00 pm

Government & Legal Committee Meeting

12:30–4:00 pm

JFDA Business Meeting, Memorial Service and Speaker

1:00–2:00 pm

Certification Subcommittee Meeting

1:00–3:00 pm

IMSA Board Meeting

 2:00 – 2:50 PM

Are You Standing in Your Own Way?
Mike Watkins, CFSP

The Funeral Industry: Consumer Preference vs. Industry Standards
Stephanie Dunn & Walker Posie, CFSP

2:00 – 3:50 PM

JFDA: Do Jews Really Believe in the Afterlife?: Practical Guidelines for Funeral Directors
Dr. Simcha Raphael

3:00 – 3:50 PM

Changing the Cremation Paradigm: Getting Cemeteries Back in the Game
Chris Keller

Winners Always Quit
Dave Shank

4:00–7:00 pm

Expo Hall Grand Opening

7:00 am–7:00 pm


8:30–10:00 am

ICCFA Meeting

10:00–11:00 am

Lead from the Front
Colonel David Sutherland

11:00 am–12:00 pm

Socialnomics: Winning Customers Heart, Minds and Wallets in a Wi-Fi World
Erik Qualman

12:00–2:00 pm

Lunch with Exhibitors in Expo Hall

2:00–5:00 pm

Happy Hour

5:00–6:00 pm

First Timers Reception

5:00–6:00 pm

PLPA Reception

5:30–6:30 pm

Educational Foundation Reception

7:00 am–2:30 pm


7:30–8:30 am

Prayer Breakfast

8:30–9:30 am

Coffee Break

9:00–10:00 am

Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday
Stacey Hanke

10:00 am–1:00 pm

Lunch with Exhibitors in Expo Hall

1:00 – 1:50 PM

The Cents and Sense of Cremation Metal Recycling: A Panel View of Post-Cremation Recycling
Poul Lemasters, moderator

15 Decisions to Make Before You Start a Pet Loss Business
Jodi Clock, CPLP

Protecting Your Most Important Asset: Preventing Burnout
Jason Troyer, Ph.D

You and Your Veterinary Partnership: Staying Significant and Needed
Dr. Richard Hobart, DVM

1:00 – 2:20 PM

Influence Redefined: Women in Leadership
Stacey Hanke

2:00 – 2:50 PM

How to Create a Non-profit Foundation for Your Cemetery
Gwen Mooney, CCFE & Michael Higgs

Why Having a Trustworthy Internet Brand is More Important Than Ever
Tyler Yamasaki

A Shared Burden
Kim Medici Shelquist, moderator

How to Stay Relevant with Customers in 2018
Kim Butler

2:30 – 3:50 PM

Tax Reform and Other Mysteries Explained
Les Schneider, Mike Pepperman, Poul Lemasters

3:00 – 3:50 PM

What Cremation Families Really Want
Doug Gober, Jr.

Music: An Important Bridge Between Ritual, Healing and Remembrance
Dianne Gray

A Closer Look at Prep Room Safety
Lance Ray

PLPA Accreditation Program
Jonathan Remkus, CPLP

6:30–8:30 pm

International Reception

7:00 am–1:00 pm


9:00 – 9:50 AM

Transitioning to Insiders: Retirement is an Event, Succession is a Process
Alan Creedy

Build a Highly Engaged Workforce
Cate Collins

Ethical Issues with the FTC Rule
Marty & Kara Ludlum

Lessons on Grief and Mourning in Cartoons
Gail Rubin

9:00 – 10:50 AM

Understanding Flame vs. Non-Flame Cremation Options
Dr. Kathy Cooney, DVM and Paul Seyler

10:00 -10:50 AM

Mortuary Litigation
Emily Ann Albrecht

Who’s Really Killing Your Business?
Lori Salberg & John Bolton, CCE, CSE, CCrE

How to Use the Profit Loyalty Chain
Stan Engh, CCFE

Hot Dogs & Decomposition
Damon de la Cruz, PhD

11:00 -11:50 AM

Beginning & Ending Employee Experiences the Right Way
Jodi Clock, CPLP, & Mark Jorgensen

“What Can You Do For Me?” Taking Funeral Service to the Next Level
Jason Troyer, PhD

Increase Your Profits Through Preneed Funding via Insurance or Trust
Greer Redden

Is it Time You Put a Grief Therapy Dog on Staff?
Roberta Knauf

Do You Really Have Them at Hello? The Age-Old Art of the Telephone
Nicole Wiedeman

12:00 -12:50 PM

Good Mourning: Growing Through Grief
Jim Czegledi

When All That’s Left Are Words
Stephanie Longmuir

Swimming with the Sharks: Ethics & Collecting Old Accounts
Marty & Kara Ludlum

Are You Sure You Want to Take Mom Home with You? Leveraging Permanent Memorialization for Cremation
Michael Harens

Generational Insight into the Client of Today
Coleen Ellis, CPLP

1:00–2:30 pm

State Association Luncheon

6:00–7:00 pm

Closing Dinner Reception

7:00–8:00 pm

Memorial Service

8:00–11:00 pm

Closing Banquet

To view the 2018 Schedule of Events, click here.


2018 Annual Expo Hall


Do I have to be a member of ICCFA in order to exhibit?

NO! Anyone can exhibit (ICCFA members or non-members). However, booth rates are lower for ICCFA members by $500. If your company has never been a member of the ICCFA, an introductory membership is available for just $245. Become a member and enjoy both the lower booth prices along with other great membership benefits.

Do I pay for my booth now?

Upfront payment is welcomed, but not necessary. A minimum $500 deposit is required for each 10′ x 10′ booth requested. The remaining balance is due by 02/02/2018, and will be processed on the same card used to place your deposit.

What can I do to draw attention to my booth?

Advertising your booth number in the January, February, and the March/April issues of ICCFA Magazine is a great way to tell people your booth number and inform attendees of any give-a-ways you have for the convention (reduced rate for convention attendees, etc.).

Where will the 2019 Convention be held?

The Charlotte Convention Center in Charlotte, North Carolina.

For information on exhibiting, contact Rick Platter at 571.323.2985 or rplatter@iccfa.com

Thank you to our 2018 Sponsors

  • Academy of Professional Funeral Service Practice
  • Answering Service for Directors (ASD)
  • Argent Trust
  • Assurant
  • Astral Industries, Inc.
  • Batesville
  • Blackstone Cemetery Development
  • C&J Financial
  • Caim Partners
  • Cave Hill Cemetery
  • Chosen Payments
  • Clearpoint Federal Bank & Trust
  • Coldspring
  • The Companion Animal Euthanasia Training Academy (CAETA)
  • Core Scientific
  • Creedy & Co.
  • Cypress Lawn
  • Davey Tree
  • Disrupt Media
  • Eckco Products
  • Embalm Calc
  • Eternity Gardens
  • Forest Lawn Memorial-Parks & Mortuaries
  • Funeral Directors Life Insurance
  • The Gaffney Group
  • The Gardens At Gethsemane
  • Gibraltar Remembrance Services
  • Global Atlantic Financial Group
  • Global Recruiters Cincinnati
  • Guerra & Gutierrez Mortuary
  • Hepburn Superior US Chemical
  • Hillside Memorial Park & Mortuary
  • Homesteaders
  • IMSA
  • Inglewood Park Cemetery
  • Johnson Consulting Group
  • Landmark Control Services
  • Legacy.com
  • Lending USA
  • Madelyn Company
  • Matthews Memorialization
  • Merendino Cemetery Care
  • Miller Consultants
  • NGL Insurance Group
  • NOMIS Publications, Inc.
  • NorthStar Memorial Group
  • Physicians Mutual
  • Plotbox
  • Precoa
  • Service Corporation International
  • Spring Grove Cemetery & Arboretum
  • Stonemor Partners, L.P.
  • The Signature Group
  • Tribute Companies
  • Tukios
  • Wilbert Funeral Services
  • Webcemeteries.com

Sponsorship Opportunities

We have a variety of ways that you can support the convention and promote your company’s name, branding, booth number at the same time.

Please contact Kelly Spann to hear about sponsorship opportunities that await you at this year’s convention.