ICCFA Annual Convention & Expo

April 2–6, 2019
Charlotte Convention Center
Charlotte, North Carolina

The ICCFA Annual Convention & Exposition is your best opportunity of the year to connect with more than 1,000 cemetery, cremation and funeral service owners and managers from throughout North America and the world.

Get a headstart on the action at Annual by attending a special welcome reception at the NASCAR Hall of Fame on Tuesday, April 2 from 6:30–9:30 p.m. This reception will feature food, friends and fun. For only $20, you have access to everything the NASCAR Hall of Fame has to offer, including the pit crew challenge and racing simulators. Be sure to book your hotel a little early so you can be a part of the action!

Countdown to the 2019 ICCFA Annual Convention & Expo








We are offering first-time attendees to the ICCFA Annual Convention & Expo a free registration! Are you eligible? Take this digital questionairre to find out.

Enter the 2018 KIP Award Contest

Submit entry for:

Best Event

2018 Annual Registration Closed. Please register on-site!

*To register by mail or by fax, click here to download the registration form.

Hotel Accommodations

All keynotes and breakout sessions will be held at the Charlotte Convention Center in Charlotte, North Carolina. The host hotel is the Westin Charlotte. ICCFA has secured a room block with a discounted rate of $215 per night.

601 S College St, Charlotte, NC 28202

A first night non-refundable deposit will be charged at the time of booking. The cut-off date for making reservations is February 28, 2019.

Annual Convention 2019 Keynote Speakers

Mindy Corporon

Mindy Corporon


Managing Your Business Through Tragedy

Drew Dudley

Drew Dudley

Leadership Expert

Creating Cultures of Leadership

Jon Acuff

Jon Acuff

Social Media Expert

Finish: The Surprising Truth About Accomplishing Goals

Join us as we honor those who have given back to our industry:

Ernie Heffner

Lasting Impact Award

Award ceremony during the ICCFA Educational Foundation Reception on Thursday, April 4 starting at 6 pm

at the Closing Dinner, we remember colleagues and loved ones who have passed away this past year.

If you would like to remember a loved one who has died, please send us a profile and photos for inclusion in the service. Submissions are due on February 22, 2018.


2:00–3:oo pm

Veterans Committee Meeting

3:00–4:oo pm

Finance Committee Meeting

4:00–5:00 pm

Executive Committee Meeting


Exhibitor move in/set up

7:00 – 8:30am

Educational Foundation Board Meeting

8:00 am– 7:00 pm

ICCFA Registration Desk Open

8:30 – 10:30 am

Board of Director Meeting

10:30 am–11:30 pm

PLPA Committee Meeting

11:00 am–1:00 pm

Sales & Marketing Committee Meeting

12:00–2:00 pm

Government & Legal Committee Meeting

12:30–2:00 pm

JFDA Business Meeting, Memorial Service and Speaker

1:00–2:00 pm

Certification Subcommittee Meeting

1:00–3:00 pm

IMSA Board Meeting

2:00–4:00 pm

ALPAR Board Meeting

 2:00 – 2:50 PM

Are You Standing in Your Own Way?
Mike Watkins, CFSP

The Funeral Industry: Consumer Preference vs. Industry Standards
Stephanie Dunn & Walker Posie, CFSP

2:00 – 3:50 PM

JFDA: Do Jews Really Believe in the Afterlife?: Practical Guidelines for Funeral Directors
Dr. Simcha Raphael

3:00 – 3:50 PM

Changing the Cremation Paradigm: Getting Cemeteries Back in the Game
Chris Keller

Winners Always Quit
Dave Shank

4:00–7:00 pm

Expo Hall Grand Opening

7:00 am–7:00 pm


8:30–10:00 am

IMSA Business Meeting

8:30–10:00 am

ICCFA Annual Meeting of Members

10:00–11:00 am

There Is No Such Thing As ‘Combat Leadership’ – Just Leadership
Major Scott A. Huesing USMC (Ret)

11:00 am–12:00 pm

Socialnomics: Winning Customers Heart, Minds and Wallets in a Wi-Fi World
Erik Qualman

12:00–2:00 pm

Expo Hall Open
Lunch with Exhibitors in Expo Hall

2:00–5:00 pm

Expo Hall Open
Happy Hour

5:00–6:00 pm

First Timers Reception

5:00–6:00 pm

PLPA Reception

5:30–6:30 pm

Educational Foundation Reception

7:00 am–2:30 pm


7:30–8:30 am

Prayer Breakfast

8:00–8:30 am

New Board Orientation

8:30–9:30 am

Coffee Break

8:30–9:00 am

Pet Memorial Service and Keeping It Personal (KIP) Awards Ceremony

9:00–10:00 am

Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday
Stacey Hanke

10:00 am–1:00 pm

Expo Hall Open

11:30 AM–2:00 Pm

Past Presidents’ Luncheon

1:00 – 1:50 PM

The Cents and Sense of Cremation Metal Recycling: A Panel View of Post-Cremation Recycling
Poul Lemasters, moderator

15 Decisions to Make Before You Start a Pet Loss Business
Jodi Clock, CPLP

Protecting Your Most Important Asset: Preventing Burnout
Jason Troyer, Ph.D

You and Your Veterinary Partnership: Staying Significant and Needed
Dr. Richard Hobart, DVM

1:00 – 2:20 PM

Influence Redefined: Women in Leadership
Stacey Hanke

2:00 – 2:50 PM

How to Create a Non-profit Foundation for Your Cemetery
Gwen Mooney, CCFE & Michael Higgs

Why Having a Trustworthy Internet Brand is More Important Than Ever
Tyler Yamasaki

A Shared Burden
Kim Medici Shelquist, moderator

How to Stay Relevant with Customers in 2018
Kim Butler

2:30 – 3:50 PM

Tax Reform and Other Mysteries Explained
Les Schneider, Mike Pepperman, Poul Lemasters

3:00 – 3:50 PM

What Cremation Families Really Want
Doug Gober, Jr.

Music: An Important Bridge Between Ritual, Healing and Remembrance
Dianne Gray

A Closer Look at Prep Room Safety
Lance Ray

PLPA Accreditation Program
Jodi Clock, CPLP and Roberta Knauf, CPLP

4:00 – 5:00 PM

Organizational Board of Directors Meeting

6:30–8:30 pm

International Reception

7:00 am–1:00 pm


9:00 – 9:50 AM

Transitioning to Insiders: Retirement is an Event, Succession is a Process
Alan Creedy

Build a Highly Engaged Workforce
Cate Collins

Ethical Issues with the FTC Rule
Marty & Kara Ludlum

Lessons on Grief and Mourning in Cartoons
Gail Rubin

9:00 – 10:50 AM

Understanding Flame vs. Non-Flame Cremation Options
Dr. Kathy Cooney, DVM and Paul Seyler

10:00 -10:50 AM

Mortuary Litigation
Emily Ann Albrecht

Who’s Really Killing Your Business? When to Adapt and What to Combat
Lori Salberg & John Bolton, CCE, CSE, CCrE

How to Use the Profit Loyalty Chain
Stan Engh, CCFE

Hot Dogs & Decomposition
Damon de la Cruz, PhD

11:00 -11:50 AM

Beginning & Ending Employee Experiences the Right Way
Jodi Clock, CPLP, & Mark Jorgensen

“What Can You Do For Me?” Taking Funeral Service to the Next Level
Jason Troyer, PhD

Increase Your Profits Through Preneed Funding via Insurance or Trust
Greer Redden

Is it Time You Put a Grief Therapy Dog on Staff?
Roberta Knauf

Do You Really Have Them at Hello? The Age-Old Art of the Telephone
Nicole Wiedeman

12:00 -12:50 PM

Good Mourning: Growing Through Grief
Jim Czegledi

When All That’s Left Are Words
Stephanie Longmuir

Swimming with the Sharks: Ethics & Collecting Old Accounts
Marty & Kara Ludlum

Are You Sure You Want to Take Mom Home with You? Leveraging Permanent Memorialization for Cremations
Michael Harens

Generational Insight into the Client of Today
Coleen Ellis, CPLP

1:00–2:30 pm

State Association Luncheon

6:00–7:00 pm

Closing Dinner Reception

7:00–8:00 pm

Memorial Service

8:00–11:00 pm

Closing Banquet

To view the 2018 Schedule of Events, click here.


2019 Annual Expo Hall

For information on exhibiting, contact Rick Platter at 571.323.2985 or rplatter@iccfa.com

Exhibiting FaQs


Do I have to be a member of ICCFA in order to exhibit?

No! Anyone can exhibit (ICCFA members or non-members). However, booth rates are lower for ICCFA members. If your company has never been a member of the ICCFA, an introductory supplier membership is available for just $245. Become a member and enjoy both the lower booth prices along with other great membership benefits.

What can I do to draw attention to my booth?

Advertising your booth number in the January, February, and the March/April issues of ICCFA Magazine is a great way to tell people your booth number and inform attendees of any give-aways you have for the convention (reduced rate for convention attendees, etc.).

Do I pay for my booth now?

Upfront payment is welcomed, but not necessary. A minimum $500 deposit is required for each 10′ x 10′ booth requested. The remaining balance is due by 02/01/2019, and will be processed on the same card used to place your deposit.

Where will the 2020 ICCFA Annual Convention & Expo be held?

The 202o ICCFA Annual Convention will be held at the San Antonio Convention Center in San Antonio, Texas.

Thank you to our 2018 Sponsors

  • Academy of Professional Funeral Service Practice
  • Answering Service for Directors (ASD)
  • Argent Trust
  • Assurant
  • Astral Industries, Inc.
  • Batesville
  • Blackstone Cemetery Development
  • C&J Financial
  • Cairn Partners
  • Carriage Services
  • Cave Hill Cemetery
  • Chosen Payments
  • Christie Toson Hentges
  • Clearpoint Federal Bank & Trust
  • Coldspring
  • The Companion Animal Euthanasia Training Academy (CAETA)
  • Core Scientific
  • Creedy & Co.
  • Cypress Lawn
  • Davey Tree
  • Disrupt Media
  • Eckco Products
  • Embalm Calc
  • Eternity Gardens
  • Forest Lawn Memorial-Parks & Mortuaries
  • Foundation Partners
  • Funeral Directors Life Insurance
  • Funeral Home Gifts
  • The Gaffney Group
  • The Gardens At Gethsemane
  • Gibraltar Remembrance Services
  • Global Atlantic Financial Group
  • Global Recruiters Cincinnati
  • Guerra & Gutierrez Mortuary
  • Hepburn Superior US Chemical
  • Hillside Memorial Park & Mortuary
  • Homesteaders
  • IMSA
  • Inglewood Park Cemetery
  • Johnson Consulting Group
  • Landmark Control Services
  • Legacy.com
  • Lending USA
  • Madelyn Company
  • Matthews Memorialization
  • Merendino Cemetery Care
  • Miller Consultants
  • NGL Insurance Group
  • NOMIS Publications, Inc.
  • NorthStar Memorial Group
  • Physicians Mutual
  • Plotbox
  • Precoa
  • Service Corporation International
  • Spring Grove Cemetery & Arboretum
  • Stonemor Partners, L.P.
  • The Signature Group
  • Tribute Companies
  • Tukios
  • Wilbert Funeral Services
  • Webcemeteries.com

2019 Sponsorship Opportunities

We have a variety of ways that you can support the convention and promote your company’s name, branding, booth number at the same time.

Please contact Kelly Spann to hear about sponsorship opportunities that await you at this year’s convention.