Location Manager (Phoenix, AZ)

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    Smart Cremation is seeking a Funeral Home Manager for Accucare Cremation and Funerals- PhoenixThe goal of the funeral home manager is to direct and lead funeral home operations, including selecting, hiring, training, and motivating location staff to ensure delivery of service is above and beyond client expectations. The funeral home manager is also responsible for providing a source of support, guidance and direction to families during the funeral arrangement.

    Responsibilities

    • Is the primary Funeral Director for the location and can conduct funeral and memorial services
    • Complete paperwork neatly and accurately, including all specific requirements for contract processing
    • Actively track all sales activity and ratios to measure areas of strength and areas that need improvement
    • Contacts new and existing customers to discuss how specific products or services can meet their needs
    • Provides exceptional customer service, a positive attitude, and a willingness to do “whatever it takes”
    • Stays current in areas related to our profession (veteran’s benefits, social security benefits, end of life decisions etc.)
    • Ensures facilities and equipment are clean, well maintained and in safe working order
    • Develops and maintains community connections to establish a community referral network
    • Continues development of business acumen by reading trade publications and books to improve skills
    • Plans market growth to include a comprehensive public relations program
    • Develops passive lead generation opportunities and marketing strategies such as advertising
    • Builds and maintains relations with local cemeteries and memorial grounds
    • Leads and develops a cooperative team environment that is respectful, communicative, accountable, and service oriented
    • Monitors and assesses performance of oneself, other individuals, or organizations to make improvements or take corrective action
    • Manages, coordinates, and oversees embalming, dressing, casketing and preparation of human remains
    • Coordinates staff assistance with locations for services, visitations, or identification viewings as business needs warrant
    • Maintains compliance for state board and county health inspections
    • Conducts all ongoing training and safety classes including formaldehyde testing as required annually and staff meetings on a regular basis
    • Manages At-Need accounts receivables
    • Monitors and maintains proper merchandise inventory and supply levels as business needs warrant
    • Establishes proper maintenance schedule for vehicles to insure operational dependability and professional appearance
    • Regularly monitors office procedures to ensure all financial guidelines are being followed

     Qualifications

     

    • Professional communication and effective leadership skills
    • 5+ years of experience in related field
    • 2+ years of experience management or leadership experience, funeral profession preferred
    • Licensed funeral director and embalmer in the state of Arizona (or reciprocity ability)
    • Experience handling sensitive situations in a professional manner
    • Knowledge of current federal, state, and local regulations related to the funeral industry
    • Valid driver’s license

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    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

    Click here to apply!