Whether you operate your own crematory or use a third-party provider, you’ll find here the sample procedures, contracts and forms you need to properly serve families who choose cremation.
ICCFA’s College of Cremation Services Instructor David Nixon examines how providing more cremations services and charging for them will enable you to address the low-price provider in your market.
Cremation Best Practices Whitepaper
This document was created to help funeral homes and cemeteries learn how cremation can be the answer to a better future in funeral service. Edited by Julie A. Burn, CCrE, CSE, the document offers specific best practices contributed by some of the most successful cremation professionals in the industry.
Inspection Checklist when using a Third-Party Crematory
ICCFA coach and College of Cremation Services instructor, Ron Salvatore, has developed a checklist for funeral professionals utilizing third party crematories. The checklist is a must to avoid any possible liability!
10 Things You Should Include in your Cremation Policy and Procedure Manual
ICCFA’s cremation counsel, cremation coach and College of Cremation Services professor Poul Lemasters’ list of necessary items to be included in a Cremation Policy & Procedure Manual. Make sure your manual includes all of the components and make sure you and your staff follow it.
10 Point Identification Verification Check for Cremation
ICCFA’s College of Cremation Services Dean Jim Starks has compiled a list of necessary identification steps when handling a cremation. Avoid lawsuits… do it the right way!
Direct Cremation Break-Even Analysis
ICCFA’s College of Cremation Services Professor David Nixon has developed an analysis for those who wonder what will happen if a firm raises their cremation charge. Will they lose calls with a higher charge? See how one funeral home could lose 50% of its calls and still break-even.
Power-FULL Questions for the Arrangement Conference
ICCFA’s College of Cremation Services Professor Mike Kubasak shares proven questions that will get client families talking during the arrangement conference.
Questions, Objections | What Would You Do?
Many times families may not know or fully understand what takes place when they choose cremation for a loved one. To assist arrangers in effectively communicating with cremation families during the arrangement conference, the ICCFA has compiled a list of common questions and objections along with suggested responses.
ICCFA Cremation Guidelines
Guidelines published by the ICCFA to foster voluntary professional standards of care and consideration in administering and operating cremation services.
Recommended Procedures for Handling Human Remains for Cremation by Mortuaries, Cemeteries and Crematories
A uniform set of procedures developed to serve as a guide for the disposition of remains for cremation. (Complements the ICCFA Cremation Guidelines.)
Due Diligence for Cemeteries Utilizing Third-Party Crematories
A four-step due diligence process through which funeral homes can undertake the steps needed to protect the families they serve and to reduce their own potential liability. This process was developed as a cooperative effort of the ICCFA, the Cremation Association of North America, and the National Funeral Directors Association.
Cremation-Related Model Guidelines for State Laws and Regulations
The ICCFA Government and Legal Affairs Committee has developed a set of 28 model guidelines for state laws and regulations, one of which relates specifically to the cremation process: “Handling Of Human Remains In Conjunction With The Cremation Process.”
TSA Rules for Transporting Urns as Carry-On Luggage
The Transportation Security Administration (TSA) in 2004 implemented specific rules for transporting urns as carry-on luggage, requiring that urns must pass successfully through the x-ray machine. This page offers details and advice on these rules for cemeteries, funeral homes and suppliers.
Forms & Sample Contracts
Model Cremation Authorization Form
Users should modify the form to comply with the legal requirements in their respective states.
Sample Contracts with Third-Party Crematories