On December 12 & 13, 2017, Wilbert & Pierce Mortuary Colleges are joining forces to bring the ICCFA Cremation Arranger and Crematory Operator Certification Programs to a computer near you! While this course will also be live streamed, this event is to attend the program in person. Use this form to attend IN PERSON at The Wilbert Group, 2913 Gardner Road, Broadview, IL 60155.
The courses are good for Continuing Education AND Operator Certification*. Continuing education must be filed with your state, and to earn your operator certification, you must take and pass an on-line test. Once scores have been verified, you will receive your Cremation Arranger and/or Crematory Operator Certificate in the mail. The following states and Canadian provinces currently require Crematory Operators to be certified:
• Arizona • Arkansas • California • Georgia • Illinois • Kansas • Louisiana • Maine • Maryland • Mississippi • Ohio • Nebraska • Nevada • New Hampshire • New York • North Carolina • South Carolina • Texas • Virginia • West Virginia • British Columbia • Ontario • Saskatchewan
CREMATION ARRANGER / Tuesday, December 12 / 9:00 – 5:00 pm CST
Cremation is not a bad thing – but cremation is a different thing. You may know how to make arrangements, but do you know how to work with a cremation family? If you think the families that are choosing cremation are the same as all your families, you are wrong! Cremation Arranger training is designed to give you new tools to better understand the families choosing cremation. Learn the basics of cremation, so you can explain it to your families. Know how to deal with families that ’think’ they don’t want a service. Learn how to work with families that don’t want the typical religious service. Learn how to interpret your demographics; generational differences; and how it applies to cremation. Understand that there is more to pricing then being the lowest and how to compete with the lowest. Experience actual first calls from cremation shoppers, and learn what you should and shouldn’t be saying. And of course, find out how the potential liabilities can actually be used to help in the arrangement process. Overall- this program will make you better at what you already do. UP to 7.5 hours CEU credit approval pending*
CREMATORY OPERATOR / Wednesday, December 13 / 9:00 – 5:00 pm CST
Learn how to operate a crematory retort properly and effectively and limit the liability for you and your company. This extensive training curriculum includes an explanation of professional & incinerator terminology; a discussion on the principles of combustion and incinerator criteria & design; an in-depth look at the basics of operating cremation equipment and their general maintenance and how to troubleshoot common problems; an overview of cremation and its impact on the environment; examples of standard crematory forms and the importance of record keeping; proper steps for identification; exposure control, and liability concerns and risk management. Operator Certification and up to 7.5 hours CEU credit approval pending*