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SUMMARY:Back to Business Webinars: Hiring During a Labor Shortage
DESCRIPTION:Join Tim Bridgers\, Scott Payne\, and Codi Shewan\, CFSP\, on June 1\, 2023\, at 2:00 PM EDT for “Back to Business Webinars: Hiring During a Labor Shortage.” \nHiring is a significant issue for funeral home owners today. In fact\, Live Oak Bank recently conducted a Voice of the Customer study and found that difficulty hiring new employees is a key challenge for 60% of their customers*. In this webinar hosted by ICCFA and Live Oak\, industry experts will dive into current hiring issues\, share practical advice on hiring and retaining employees\, and discuss what business owners can do to compete in a tight labor market. This session is crucial for funeral home owners. Register now to learn how to overcome your hiring issues. \n*Source: Live Oak 2022 Voice of the Customer Survey (Powered by Barlow Research). https://info.liveoakbank.com/voice-of-the-customer. \nTim Bridgers is the Senior Vice President of the Funeral Home and Cemetery Lending team at Live Oak Bank. As a former business owner\, Tim understands the challenges that business owners face. Combined with his extensive experience in financing\, Tim’s team has provided $762 million in loans nationwide to owners of funeral homes\, cemeteries\, and cremation businesses. He recently served as a Trustee for the Selected Educational Trust board\, and on the advisory board of Worsham College of Mortuary Science. \nTim and his team of non-commissioned financing experts maintain an undeniable focus on helping funeral home and cemetery owners make the right financial decisions for their business’s long-term success. Their goal is solely to help you reach your goals. Imagine speaking to a lender who understands all phases of your business and not having to explain the terminology and nuances of the funeral profession. This provides more time to establish a meaningful business relationship with you. \nCodi Shewan\, CFSP\, is a highly accomplished and respected executive and speaker who has established himself as a leading figure in the funeral and cemetery profession. As the President and Founder of EverLearn Associates\, a comprehensive management consulting firm\, Codi is dedicated to building strong\, collaborative\, dynamic teams and successful businesses across North America. \nWith a keen focus on aligning closely with clients\, Codi and his team provide tailored solutions to overcome operational challenges and align business goals with success. Codi has made it his mission to help clients achieve that success by putting their people at the forefront of everything they do. EverLearn Associates is renowned for its core principal tenet of ‘People first; always.’ – a philosophy that is infused into every aspect of their consulting lines of business\, chief among them including HR\, marketing\, business strategy\, and digital solutions. \nCodi’s impact extends beyond the funeral and cemetery profession. In 2020\, he became a best-selling author with his critically acclaimed book\, Everyday Legacy: Lessons For Living With Purpose\, Right Now. His ardent passion for empowering others to redefine their legacy – from something they leave to something they personify personally and professionally every day – is the driving force behind his work. \nWith a track record of success that spans decades\, Codi is a driving force in the funeral and cemetery space\, and his reputation for delivering results is unmatched. Through his leadership\, EverLearn Associates continues to set the standard for excellence in the industry\, helping clients achieve their goals and redefine what’s possible. \nScott Payne became a Principal Partner with Graystone in September 2022. In addition to his ownership responsibilities\, Scotty’s role within Graystone includes the facilitation of training and client account management. Scotty also handles all of the ongoing updates of training modules while protecting the proprietary intellectual property of all training materials. \nWhat Clients Say: Clients often refer to Scotty as an operations guy that hands on based off of his experience in the funeral profession. Scotty is valued in the manner in which he works to improve processes or systems within funeral homes while maintaining the focus on improved customer service and revenue growth through staff development. Scotty also demonstrates patience when working individually with leadership of all levels and funeral professionals one-on-one to improve their individual performance to reach their desired goals. \nPassion for the Work: Although seeing processes improved throughout an organization is rewarding for Scotty\, he receives the most gratification when he see’s growth with each level of staffing\, improved customer service ratings based off of client family feedback and improved culture within all organizations. \nPrior to Graystone: Scotty is a licensed Funeral Director in Missouri with over 15 years of experience with a fast-paced progressive funeral home in the Mid-West. His experience as both a Funeral Director and Director of Funeral Service Operations is very beneficial as he works with Graystone Clients. In addition\, Scotty is very familiar with crematory operations which is a valued asset with the growing cremation trends. Prior to joining the Graystone Team\, Scotty also worked as a Regional Marketing Director for an insurance funding organization covering 13 states in the Midwest. \nBack to Business Webinars Partner: \nClick here to register
URL:https://iccfa.com/event/back-to-business-webinars-hiring-during-a-labor-shortage/
LOCATION:Virtual Event
CATEGORIES:Webinar
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DTSTART;TZID=America/New_York:20230615T140000
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SUMMARY:How to Enhance the Customer Experience and the Value it Brings to Your Organization
DESCRIPTION:Join us on June 15\, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Jake Johnson\, President & CEO at Johnson Consulting Group. \nExceptional customer service is no longer desired\, it’s required. Learn about the value Customer Experience (CX) brings to your business\, how to measure a family’s satisfaction\, and how to improve your customer service culture. Regardless of how high your customer experience scores are\, Jake will share insights to make it even greater. \nAs President & CEO at Johnson Consulting\, Jake began his career at Keystone Group Holdings (now Dignity Memorial Network) as Associate Director\, Corporate Development\, where his financial analysis and forecasting expertise was foundational to the firm’s growth. His unique ability to solve complex business problems and outstanding communication skills lead his success in owning a funeral home and cremation center in Sun City\, Arizona. Jake’s educational credentials include a BSBA degree in Management with an emphasis in Accounting and Financial Analysis from Xavier University in Cincinnati\, Ohio. His strong foundation in accounting\, financial analysis and EBITDA forecasting is complemented by technology savvy and broad general management qualifications in business development and operations. \nClick here to registerWebinar sponsored by:
URL:https://iccfa.com/event/how-to-enhance-the-customer-experience-and-the-value-it-brings-to-your-organization/
LOCATION:Virtual Event
CATEGORIES:Webinar
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