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SUMMARY:Back to Business Webinars: How to Make Profitable Business Decisions
DESCRIPTION:Join Nelson Thulin\, Tim Bridgers\, and Tracy Bech on March 2\, 2023 at 2:00 PM EST for\, “Back to Business Webinars: How to Make Profitable Business Decisions.” \nAs a business owner you make daily decisions varying from small operational decisions to larger financial decisions. As the leader\, the choices that you make impact the future and profitability of your organization as well as the lives of your staff and family. With so much at stake are you using proven methods to make strategic decisions\, or are you going with your gut? Business decisions rely on timely and accurate financial information as well as feedback from staff\, leadership team and customers. We will discuss the data needed to make solid business decisions and how to track and measure that data\, as well as industry benchmarks. \nNelson Thulin began his funeral service career at a family-owned funeral home in Wisconsin and over the course of 35+ years\, his work experience has included independent ownership as well as corporate leadership roles. His management experience ranges from a single location serving approximately 100 families a year to multi-location markets serving over 3000 families annually As Director of Business Consulting Services at Johnson Consulting\, Nelson has overseen the development of JCG’s Leadership and Management Academy\, the nationally recognized Customer Experience Workshops\, internationally utilized Strategic Planning and highly rated Business Assessment Program. \nNelson emphasizes a keen focus on the importance of exceeding expectations of client families and providing a meaningful and memorable experience for their guests\, resulting in a loyal advocacy of our profession as well as continued growth of individual businesses. \nTim Bridgers is the Senior Vice President of the Funeral Home and Cemetery Lending team at Live Oak Bank. As a former business owner\, Tim understands the challenges that business owners face. Combined with his extensive experience in financing\, Tim’s team has provided $762 million in loans nationwide to owners of funeral homes\, cemeteries\, and cremation businesses. He recently served as a Trustee for the Selected Educational Trust board\, and on the advisory board of Worsham College of Mortuary Science. \nTim and his team of non-commissioned financing experts maintain an undeniable focus on helping funeral home and cemetery owners make the right financial decisions for their business’s long-term success. Their goal is solely to help you reach your goals. Imagine speaking to a lender who understands all phases of your business and not having to explain the terminology and nuances of the funeral profession. This provides more time to establish a meaningful business relationship with you. \nTracy Bech is a serial entrepreneur having started\, run\, and exited 2 successful businesses. She is a partner at 60 Minute CFO\, a consultancy based on the eponymous book that helps business leaders better understand their financial statements and finally understand what their CPA\, banker\, and CFO are telling them. She is also CEO of Starboard Collectives which facilitates industry-specific groups of CEOs where they share financial analyses\, best practices and focus on business development. \nTracy aims to help as many leaders as possible build successful businesses by strengthening their financial fluency. She knows it can be an intimidating aspect of the business world\, because she’s been there – once an intuitive\, seat-of-her-pants entrepreneur\, Tracy now runs a financially-focused business \nBack to Business Webinars Partner:
URL:https://iccfa.com/event/back-to-business-webinars-how-to-make-profitable-business-decisions/
LOCATION:Virtual Event
CATEGORIES:Webinar
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SUMMARY:A Different Type of Customer Experience: CX in the Funeral & Cemetery Profession
DESCRIPTION:Join us on March 16\, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Vince Roberge\, Senior Business Consultant at Johnson Consulting Group. \nJoin Senior Business Consultant and Licensed CX Coach Vince Roberge to learn why customer experience is unique in the deathcare profession… and why that matters. What is the impact of world-class customer experience on enterprise value? What differentiates world class customer experience companies from the rest? And how can I implement proven practices to elevate my customer experience for the benefit of my client-families\, my employees\, and my company? Learn the answers to these questions and more as Vince presents on a topic that is truly at the heart of what we do in the deathcare profession: our customer experience. \nVince Roberge holds a degree in Economics from the University of Michigan and a degree in Funeral Service from Commonwealth Institute. He is a Licensed Funeral Director and has worked in operational leadership roles for SCI at single and multi-location funeral home businesses. Vince has worked as a Business Consultant for Johnson Consulting Group since 2019\, serving as a trusted partner to funeral home and cemetery business owners. His consulting areas of expertise include performance management\, strategic planning\, incentive compensation plans\, and pricing. Vince is certified by the DiJulius Group as a Customer Experience Coach and works with funeral home and cemetery clients on transforming their customer experience. He also facilitates Johnson Consulting Group’s biannual Leadership and Management Program in Scottsdale\, Arizona. \nClick here to registerWebinar Sponsored By:
URL:https://iccfa.com/event/a-different-type-of-customer-experience-cx-in-the-funeral-cemetery-profession/
LOCATION:Virtual Event
CATEGORIES:Webinar
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