BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ICCFA - ECPv6.17.4//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:ICCFA
X-ORIGINAL-URL:https://iccfa.com
X-WR-CALDESC:Events for ICCFA
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20210314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20211107T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20230312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20231105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20220313T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20221106T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20230312T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20231105T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20240310T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20241103T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240422
DTEND;VALUE=DATE:20240423
DTSTAMP:20240118T181845Z
CREATED:20240118T181845Z
LAST-MODIFIED:20240118T181845Z
UID:35744-1713744000-1713830399@iccfa.com
SUMMARY:Cremation Operator In-Person Training
DESCRIPTION:Ohio Funeral Director’s Association 144th Convention and Exposition \nRegister Here
URL:https://iccfa.com/event/cremation-operator-in-person-training/
LOCATION:Hilton Columbus at Easton\, Columbus\, OH\, United States
CATEGORIES:Cremation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240321T140000
DTEND;TZID=America/New_York:20240321T150000
DTSTAMP:20240320T162402Z
CREATED:20240129T155138Z
LAST-MODIFIED:20240320T162402Z
UID:35809-1711029600-1711033200@iccfa.com
SUMMARY:Leadership Worth Following: How to Manage Your Most Valuable Resource by Serving People
DESCRIPTION:Join us on March 21\, 2024\, at 2:00 PM EST for the next ICCFA Webinar\, Leadership Worth Following: How to Manage Your Most Valuable Resource by Serving People\, with Honnalora Hubbard\, Southeast Regional Sales Manager at Coldspring.  \nWhat leaders want is to have an organization of motivated\, productive team members. However\, most leaders have never been taught how to truly be serve as leader that makes that possible. Instead of understanding that their role is to serve the people to whom they are entrusted and knowing how to lead by putting others first\, most leaders are overly focused on driving results. \nConsequently\, they unintentionally create cultures with low morale\, high turnover\, and decreased production. Could servant leadership be the change your organization needs to create the culture your team will thrive in? Can a leadership style or structure resolve some of your biggest challenges? Let’s find out together! \nWith a family background in funeral services and extensive experience in the death care industry\, Honnalora currently serves as a Regional Sales Manager for Coldspring. Throughout her career\, she has earned several prestigious sales awards and has over 20 years of professional public speaking experience. Honnalora brings a strong sense of business acumen to her sales process including business development\, sales leadership and sales training. She drives world-class value-added solutions supporting all avenues of permanent memorialization including bronze and granite memorials\, Private Estates®\, Community Mausoleums\, Columbaria\, and cemetery construction related sales. Honnalora is also one of the founding members of the Death Care Collective\, proudly serving as the DCC’s current Vice-Chair. \nWebinar sponsored by: \nClick Here to Register
URL:https://iccfa.com/event/leadership-worth-following-how-to-manage-your-most-valuable-resource-by-serving-people/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2024/01/jehyun-sung-6U5AEmQIajg-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240215T140000
DTEND;TZID=America/New_York:20240215T150000
DTSTAMP:20240104T173745Z
CREATED:20240104T173745Z
LAST-MODIFIED:20240104T173745Z
UID:35632-1708005600-1708009200@iccfa.com
SUMMARY:Immortal Art Galleries
DESCRIPTION:Join us on February 15 at 2:00 PM EST for the next ICCFA Webinar\, Immortal Art Galleries with Megan Anderson\, General Manager at Holly Hill Memorial Park.  \nArt holds the ability to tell a story and evoke a wide array of emotions. Paintings like Mona Lisa and The Starry Night have captured our imaginations for centuries. We have been building museums to showcase these masterpieces for centuries as well. The oldest art museum in the US is the Wadsworth Atheneum Museum of Art which opened to the public in 1844. In this webinar\, Megan Anderson proposes the oldest art gallery in the US is actually The Miles Standish Burial Ground\, founded in 1656\, where some of the Mayflower pilgrims are interred. Does that idea sound strange?  \nMegan believes cemeteries are immortal art galleries hosting truly one-of-a-kind pieces of irreplaceable art celebrating humanity and every memorial should reflect the life of its owner in detail. The concept of creating a piece of art when designing a memorial will result in building tremendous value in not only memorialization but also permanent placement. Memorials\, like paintings\, should express a story\, evoke emotions and give us a glimpse of who the owner is. How you present these ideas to your families will reframe their mindset to see the value in what you offer. Join Megan as she shares with you her passion for memorials and cemeteries and helps you translate that to the people you serve. Adopting these theories can be measured in increased sales\, increased belief in the merit of what deathcare professionals do\, and most importantly\, an increase in the healing experience that honoring our dead brings. \nMegan’s background is in the performing arts. From a title role in the film “Radio” to various other stage and screen performances; she is comfortable in front of an audience! After unexpectedly losing her father in 2012\, she became a family service counselor. Her journey brought her back home to North Carolina in 2017 where her role shifted to General Manager. Unsatisfied with the impersonal funeral service her father was given\, she attended ICCFA University and became a Certified Funeral Celebrant and now combines her speaking skills with her passion for celebrating lives through intimate and very detailed funeral services. Since coming to Holly Hill\, her and her husband have increased sales dramatically and changed the way their community views their cemetery.  \nClick Here to Register
URL:https://iccfa.com/event/immortal-art-galleries/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2024/01/artur-matosyan-4YWUMaftmag-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240125T140000
DTEND;TZID=America/New_York:20240125T150000
DTSTAMP:20231219T163307Z
CREATED:20231205T143004Z
LAST-MODIFIED:20231219T163307Z
UID:35503-1706191200-1706194800@iccfa.com
SUMMARY:Embracing the Future: AI Innovations in Funeral Home and Cemetery Sales and Marketing
DESCRIPTION:Join us on January 25\, 2024\, at 2:00 PM EST for the next ICCFA Webinar\, Embracing the Future: AI Innovations in Funeral Home and Cemetery Sales and Marketing with Welton Hong\, CEO of Ring Ring Marketing. \nThis webinar is specifically tailored for professionals in both funeral homes and cemeteries\, focusing on the transformative impact of Artificial Intelligence (AI) in their operations. Discover how AI can revolutionize lead generation\, enhance sales strategies\, and reinvent marketing approaches in the deathcare profession. He will delve into practical applications of AI that respect the sensitive nature of the sector while offering efficiency and personalized experiences. \nWelton is a leading expert in helping funeral homes and cemeteries generate more at-needs and pre-needs via various digital marketing strategies. He’s the author of the book Making Your Phone Ring with Internet Marketing for Funeral Homes and a regular contributor to Memento Mori and several other publications. \nWelton has a graduate degree in Electrical Engineering from the University of Colorado at Boulder. Prior to starting Ring Ring Marketing\, he was a senior technologist at R&D facilities for Intel\, Sun Microsystems\, and Oracle. He regularly speaks at conferences and other events for people in the deathcare industry. \nClick here to register
URL:https://iccfa.com/event/embracing-the-future-ai-innovations-in-funeral-home-and-cemetery-sales-and-marketing/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/12/fili-santillan-HeyFNqApSLQ-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240116
DTEND;VALUE=DATE:20240119
DTSTAMP:20230428T155832Z
CREATED:20230428T155832Z
LAST-MODIFIED:20230428T155832Z
UID:33918-1705363200-1705622399@iccfa.com
SUMMARY:DEAD Talks 2024
DESCRIPTION:Park MGM Las Vegas \nLas Vegas\, NV \nJanuary 16–18\, 2024
URL:https://iccfa.com/event/dead-talks-2024/
LOCATION:Park MGM\, 3770 S Las Vegas Blvd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Conference
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231214T140000
DTEND;TZID=America/New_York:20231214T150000
DTSTAMP:20231103T163957Z
CREATED:20231102T181026Z
LAST-MODIFIED:20231103T163957Z
UID:35330-1702562400-1702566000@iccfa.com
SUMMARY:Back to Business Webinars: Funeral Business Financing: How to Avoid Costly Mistakes
DESCRIPTION:Join Tim Bridgers\, Jordan Coleman\, and Andrew Kennedy on December 14\, 2023 at 2:00 PM EST for\, "Back to Business Webinars: Funeral Business Financing: How to Avoid Costly Mistakes." \nFor funeral home and cemetery owners considering growth\, refinance or succession planning for your business\, you'll likely need capital to execute your plans. In this session\, Tim\, Jordan\, and Andrew will cover how banks evaluate prospective borrowers\, financing options\, the loan application process and common hurdles. Understanding the perspective of a lender is a helpful first step when you want to get approved for a loan for your funeral home business. These topics will prepare you for approaching a lender and will pave the way to approval and funding. \nModerator:   \n\nTim Bridgers | Head of Funeral Lending\, Live Oak Bank \n\nPanelists:  \n\nJordan Coleman | Loan Officer\, Live Oak Bank\nAndrew Kennedy | Loan Officer\, Live Oak Bank\n\nBack to Business Webinars Partner: \nClick Here to Register
URL:https://iccfa.com/event/back-to-business-webinars-funeral-business-financing-how-to-avoid-costly-mistakes/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/11/jp-valery-lVFoIi3SJq8-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231207T140000
DTEND;TZID=America/New_York:20231207T150000
DTSTAMP:20231108T155328Z
CREATED:20231108T155328Z
LAST-MODIFIED:20231108T155328Z
UID:35362-1701957600-1701961200@iccfa.com
SUMMARY:This is Definitely NOT a Recording
DESCRIPTION:Join us on December 7 at 2:00 PM EST for the next ICCFA Webinar\, This is Definitely NOT a Recording with ICCFA General Counsel Poul Lemasters\, Esq. \nMusic licensing is the law\, and we all know that if you fight the law – normally the law wins. We also know failure to obtain a license where one is required can be costly\, to the tune of $30\,000 for each song that is infringed! Over the past several years\, ICCFA has noticed an increase in member questions\, asking “What’s Going On” regarding both music and webcasting licenses? With the new year looming large\, we think now is a great time to take a deep dive into what the licenses cover\, and which ones you may need for your business\, helping you understand\, “Who Can it Be Now.” Currently\, ICCFA offers licenses from BMI\, ASCAP\, SESAC\, and has just added GMR to the line-up for 2024. Join ICCFA General Counsel\, Poul Lemasters\, Esq.\, as he leads a panel discussion with representatives from some of these performance rights organizations to help solve the “Mystery Train” of music and webcasting licenses\, so you can make sure your business is compliant and you’re not “Breaking the Law.” \nPoul began his career in deathcare more than 20 years ago as a funeral director and embalmer. He quickly recognized that the growing risk and liability in deathcare along with the lack of support and resources for those in this profession made for a deadly combination. So\, he decided to go to law school—and he passed! Today\, Poul uses his unique background in both deathcare and law to provide resources and counsel to other deathcare professionals. He gets calls for assistance in risk management\, daily operational conflicts\, form and contract reviews\, valuations\, and regulatory matters. Basically\, all the exciting issues our profession has to offer. Poul advises several funeral home\, crematory\, cemetery\, and trade associations across the United States. He also shares his know-how with those in the field by serving as Cremation Coordinator and Advisor for ICCFA’s Cremation Education Program. \nClick Here to Register
URL:https://iccfa.com/event/this-is-definitely-not-a-recording/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/11/eric-krull-fi3_lDi3qPE-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231116T140000
DTEND;TZID=America/New_York:20231116T150000
DTSTAMP:20230912T154405Z
CREATED:20230911T161125Z
LAST-MODIFIED:20230912T154405Z
UID:35037-1700143200-1700146800@iccfa.com
SUMMARY:Adding Natural Burial to Your Funeral or Cemetery Business
DESCRIPTION:Join us on November 16\, 2023\, at 2:00 PM EST\, for the next presenters in the ICCFA Webinar Series\, Emily Miller and Rachel Essig from the Green Burial Council. \nDemographics and shopping data consistently suggest that families find environmental concerns important and would consider a green funeral. We are already seeing Millennials making arrangements\, but their hesitations around chemicals and material waste do not have to mean a direct disposition and a discount rate. Eco-friendly funeral offerings can provide engaging options to families that might previously have preferred direct scatterings. \nAround the profession today\, earth-friendly ideas are making a big impact on our work\, and this webinar offers a look at the most common ways that cemeteries and funeral homes are taking advantage of it. How can an established cemetery add natural burial to its offerings? What are the different levels of Green Burial Council Certification? What training is necessary for funeral home staff? Where will we make up the lost revenue from embalming\, casket and vault? What options exist for biodegradable merchandise and what if the family wants to be creative? What about the alternative dispositions that have made the news lately? \nThe Green Burial Council hears from professionals and families all over who are already benefiting from natural burial services\, and countless more who are asking for it in their area. Learn from those who have been (re)exploring this ancient offering how to meet this growing request. \nEmily Miller is a licensed funeral director\, embalmer and founder of Colorado’s first environmental Burial Preserve. Emily was working as a funeral home manager when she perceived a need in the market for a different type of cemetery with a native habitat mission. Opening a cemetery also opened a dialogue between the community and funeral service providers about what these services should look like\, and Emily now advocates for a greener industry through education and outreach. She also volunteers on the Board of Directors of the Green Burial Council in the role of assisting funeral homes through the certification process\, hearing perspectives from participating funeral service providers across the United States and Canada. \nRachel Essig is the Executive Director of River View Cemetery in Portland\, Oregon. River View Cemetery is Portland’s oldest endowment care cemetery and has been offering natural burial and funerals since 2009 and is a certified funeral home and hybrid cemetery by the Green Burial Council. Rachel’s background is in habitat protection through Metro Regional Government’s land acquisition bond program. She became a cemeterian when Metro assigned her to manage fourteen historic cemeteries in their park’s portfolio. She’s presented at the ICCFA Annual Convention\, the Cemetery Association of Oregon\, Kates Boylston\, California Funeral Institute and to the Oregon legislature. She’s a member of the Cemetery Association of Oregon’s legislative committee and is a current Green Burial Council board member. Rachel is working on a dedicated natural burial meadow within River View Cemetery. Rachel is motivated by providing a place for reflection and by serving everyone regardless of race\, religion\, gender\, or economic condition. \nClick here to register
URL:https://iccfa.com/event/adding-natural-burial-to-your-funeral-or-cemetery-business/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://iccfa.com/wp-content/uploads/2023/09/GBC_webinar.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231024
DTEND;VALUE=DATE:20231027
DTSTAMP:20230620T162718Z
CREATED:20230619T205724Z
LAST-MODIFIED:20230620T162718Z
UID:34334-1698105600-1698364799@iccfa.com
SUMMARY:ICCFA Leadership Summit
DESCRIPTION:In collaboration with the Death Care Collective \nOctober 24–26\, 2023 \nLoews Ventana Canyon \nTucson\, Arizona \niccfa.com/fall
URL:https://iccfa.com/event/iccfa-leadership-summit/
LOCATION:Loews Ventana Canyon\, Tuscon\, Arizona\, United States
CATEGORIES:Conference
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231019T140000
DTEND;TZID=America/New_York:20231019T150000
DTSTAMP:20230918T202247Z
CREATED:20230918T155533Z
LAST-MODIFIED:20230918T202247Z
UID:35081-1697724000-1697727600@iccfa.com
SUMMARY:The Moral Dilemma with Preneed
DESCRIPTION:Join us on October 19\, 2023\, at 2:00 PM EDT\, for the next presenter in the ICCFA Webinar Series\, Kenn Peterson\, Vice President of Business and Lending Development at National Guardian Life Insurance Company. \nHave you ever been in a situation where the benefits to the family you’re serving may conflict with the benefits of your funeral home? How can deathcare professionals align their preneed services to reduce this conflict? Kenn will answer this question during his webinar\, The Moral Dilemma with Preneed. He will teach attendees how families in their community view preneed\, ways to be confident in educating families about preneed\, the benefits of measuring preneed performance\, and more. \nWith over 36 years of experience helping three national preneed companies each attain annual record revenue with a combined annual sales of $1.34B\, Kenn uses his passion for helping others and growth mindset to lead teams\, solve problems\, and help funeral service professionals make a difference in the lives of the families they serve. \nKenn earned his Bachelor of Arts degree from Wittenberg University in Springfield\, Ohio\, Master of Science Degree from Miami University in Oxford\, Ohio and Master of Business Administration from the University of Toledo in Toledo\, Ohio. He is a certified Celebrant\, Life Tribute Professional\, serves as a board member on the Cincinnati College of Mortuary Science Board of Trustees\, and is a past recipient of the Daniel A. Hillenbrand Award. \nKenn knows preneed is a solution that helps make the worst day of a family’s life a little easier. Knowing something that can help those you care about and figuring out the best way to tell them is what motivates him to learn and grow every day. \nClick here to register
URL:https://iccfa.com/event/the-moral-dilemma-with-preneed/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/09/jens-lelie-u0vgcIOQG08-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230921T140000
DTEND;TZID=America/New_York:20230921T150000
DTSTAMP:20230918T161533Z
CREATED:20230814T165315Z
LAST-MODIFIED:20230918T161533Z
UID:34795-1695304800-1695308400@iccfa.com
SUMMARY:Emotional First Aid Skills in the Arrangement Conference
DESCRIPTION:Join us on September 21\, 2023\, from 2:00 – 3:00 PM EDT\, for the next presenter in the ICCFA Webinar Series\, Heather Welborn\, licensed Funeral Director\, certified Funeral Celebrant\, and Grief Support Specialist. \nEmotional First Aid\, or EFA\, are practical skills that any person can use to help another person through times of trauma\, stress\, and crisis to help produce better coping outcomes in the future. These skills can be used anytime\, anywhere\, by anyone. Heather will walk you through a basic understanding of EFA\, why funeral professionals should be fluent in EFA\, and teach you how to seamlessly incorporate EFA skills in your communication with your families. Attendees will leave the webinar with new tools to assist their families and other members of their firm. \nHeather Welborn is a licensed Funeral Director\, certified Funeral Celebrant\, and Grief Support Specialist working at Cloverdale Funeral Home in Boise\, Idaho. She is also a Deathcare Researcher and Educator who considers her work as “bridging the gap between the funeral industry and the community.” Heather’s academic background is in Mortuary Science\, Psychology\, Thanatology\, Conflict Management\, College Teaching\, and Communication. Her research and training focus on developing a deeper understanding of how we\, as funeral professionals\, can be better communicators with our families as well as creating ways to help our families go from crisis to grief\, to mourning in a healthy and healing way. While her work and studies are her passion\, there is still room in her heart to be a dedicated volunteer as an on-call crisis responder for the Trauma Intervention Program of Treasure Valley (TIP).  \nClick here to register
URL:https://iccfa.com/event/emotional-first-aid-skills-in-the-arrangement-conference/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/08/claudio-schwarz-L8iPDE99z9c-unsplash.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230907T093000
DTEND;TZID=America/New_York:20230907T151500
DTSTAMP:20230830T160135Z
CREATED:20230830T160135Z
LAST-MODIFIED:20230830T160135Z
UID:34934-1694079000-1694099700@iccfa.com
SUMMARY:ICCFA to Speak at the FTC Funeral Rule Workshop
DESCRIPTION:The ICCFA has been invited to be a panelist during the Federal Trade Commission’s upcoming public workshop on Thursday\, September 7\, 2023\, from 9:30 AM – 3:15 PM EDT. The purpose of the workshop is to seek further input on proposed changes to the Funeral Rule. Click here to join the live stream of the workshop. \nThe workshop will be divided into five panels (the ICCFA will participate in Panels 1 & 3) and will explore many of the issues raised in the Advanced Notice on Proposed Rulemaking\, including whether and how funeral providers should be required to display or distribute their price information online or through electronic means. \n\n9:30 – 9:45 am\n\nWelcome and Opening Remarks\n\n\n9:50 – 11:00 am\n\nPanel 1: Online Disclosures: Is it Needed? The Pros/Cons\n\n\n11:15 – 12:00 pm\n\nPanel 2: Online Disclosures: Practical Considerations\n\n\n12:50 – 1:10 pm\n\nPanel 3: Basic Service Fee\n\n\n1:15 – 2:05 pm\n\nPanel 4: General Price List Updates: Fee Disclosures and Mandatory Embalming Disclosures\n\n\n2:20 – 3:10 pm\n\nPanel 5: Alkaline Hydrolysis\, Natural Organic Reduction\, and Other New Trends in the Funeral Industry\n\n\n\nThe ICCFA believes it is important to offer solutions and suggestions for the proposed changes to the Funeral Rule and will continue to be a strong voice for you and the deathcare profession so you can serve your communities in a more natural\, and less mandated manner. \nClick Here to Join Live Stream
URL:https://iccfa.com/event/iccfa-to-speak-at-the-ftc-funeral-rule-workshop/
LOCATION:Virtual Event
CATEGORIES:Industry
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230830T140000
DTEND;TZID=America/New_York:20230830T150000
DTSTAMP:20230901T154220Z
CREATED:20230628T160818Z
LAST-MODIFIED:20230901T154220Z
UID:34411-1693404000-1693407600@iccfa.com
SUMMARY:Back to Business Webinars: Succession Solved: How to Sell a Funeral Business
DESCRIPTION:After investing years of hard work to build a business with value and purpose\, it is now time for you to consider your options for succession. A properly executed succession can ensure your legacy and fund your retirement\, so it's important to understand the risks and challenges involved.  \nJoin this panel-style discussion to learn the key elements of preparing to sell your business from experts. From choosing a successor to maximizing business value\, you'll be able to take these ideas back to your business and start planning for your future. \nKey Takeaways:  \n\nMajor challenges and risks and how to avoid them \nPreparing your business to sell \nPricing your business \nMaximizing the value of your business \nPreparing your business for transition \nDefining and sourcing your ideal buyer \n\nModerator:   \n\nTim Bridgers\, Head of Funeral Lending \, Live Oak Bank \n\nPanelist:  \n\nChris Cruger\, CEO\, The Foresight Companies \n\nTim Bridgers \nSVP – Head of Funeral Home and Cemetery  \nTim Bridgers is the Head of the Funeral Home and Cemetery Lending team at Live Oak Bank. As a former business owner and developer of two successful companies\, Tim understands the challenges that business owners face. Combined with his extensive experience in financing\, he provided $86 million in loans nationwide to owners of funeral homes\, cemeteries and cremation businesses in 2017. He was recently named a Funeral Service Innovator by American Funeral Director magazine for his thought leadership and innovation in creating the Inventory Growth Loan for cemetery inventory expansion. \nTim and his team of non-commissioned financing experts maintain an undeniable focus on helping funeral home and cemetery owners make the right financial decisions for their business's long-term success. Their goal is solely to help you reach your goals. Imagine speaking to a lender who understands all phases of your business and not having to explain terminology and nuances of the funeral profession. This provides more time to establish a meaningful business relationship with you. \nTim studied Mechanical Engineering at the University of North Carolina at Charlotte\, Business at the University of North Carolina at Wilmington\, and completed his Finance degree at Liberty University. This diverse education prepared Tim for success in sales\, marketing\, and management. Tim is dedicated to assisting small business owners in the funeral profession become and remain successful with Live Oak Bank's products and services.  \nChris Cruger\nChief Executive Officer\, The Foresight Companies  \nChris Cruger is viewed as a thought leader within the funeral and cemetery profession. His great success is built on his exceptional ability to provide efficient solutions to the complex business challenges funeral and cemetery leaders are faced with. He continues to successfully improve Foresight's operational and transactional services.   \nChris has the knowledge to provide efficient solutions to businesses of all sizes in our profession. His passion and desire for the development of the funeral and cemetery profession come through in everything that he does.  \nChris' experience in the funeral and cemetery profession began over 25 years ago when he was part of the Corporate Development team for SCI. His career spans throughout North America\, across five continents and 25 countries. Throughout his career\, he has analyzed several thousand funeral homes and cemeteries and has a unique depth of perspective in this space. He has cross-dimensional experience in finance\, sales\, transactions\, and operational management with both public and private companies and their Board of Directors. He regularly consults with members of the financial community on matters related to funeral service and has strong relationships in capital markets.  \nBack to Business Webinars Partner:
URL:https://iccfa.com/event/back-to-business-webinars-succession-solved-how-to-sell-a-funeral-business/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/06/cytonn-photography-GJao3ZTX9gU-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230817T140000
DTEND;TZID=America/New_York:20230817T150000
DTSTAMP:20230719T201142Z
CREATED:20230712T191827Z
LAST-MODIFIED:20230719T201142Z
UID:34559-1692280800-1692284400@iccfa.com
SUMMARY:Understanding the Millennial Worker and How They Can Improve Your Business
DESCRIPTION:Join us on August 17\, 2023\, from 2:00 – 3:00 PM EDT\, for the next presenter in the ICCFA Webinar Series\, Antonio Green from the James H. Cole Home for Funerals. \nThe typical funeral home in the United States is owned and/or operated by an individual of the Baby Boomer or early Generation X age range. The up-and-coming Millennial generation\, which will soon become the successors in these businesses\, act and operate very differently. Nevertheless\, they are changing how businesses operate and carving new paths in almost every industry\, including deathcare. Nowadays\, it’s rare to have a conversation with funeral home owners without them bringing up how difficult it is “working with Millennials”. This session will help you understand why Millennials are so different than previous generations \, provide ideas on how to motivate these employees\, and prove how big of an asset they can be to the business. \nAntonio Green is a fourth-generation funeral director at his family’s firm\, James H. Cole Home for Funerals. Antonio has been a licensed mortician for over 15 years. After receiving his bachelor’s degree from Bowling Green State University\, Antonio decided to pursue his passion of helping others in their greatest time of need and continue his family’s legacy of funeral service by attending the Cincinnati College of Mortuary Science.   \nIn 2021\, Antonio took on the task of becoming a published author. His book “Talk to Me -Understanding the Millennial Mindset” was written to help people better understand the Millennial generation\, specifically small business owners. \nClick here to register
URL:https://iccfa.com/event/understanding-the-millennial-worker-and-how-they-can-improve-your-business/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/07/krakenimages-376KN_ISplE-unsplash.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230721
DTEND;VALUE=DATE:20230724
DTSTAMP:20230508T180503Z
CREATED:20230508T180503Z
LAST-MODIFIED:20230508T180503Z
UID:33989-1689897600-1690156799@iccfa.com
SUMMARY:Pet Loss & Intergration Short Course
DESCRIPTION:With more and more families considering their pets as family\, adding pet loss services and products is a great way to expand your business within your community. This one-and-a-half day short course\, held at the Emory Conference Center Hotel\, will cover topics such as developing business plan with pets in mind\, how to sell to new or existing families\, legal issues involving pet burial and more! Join us from July 21–23\, 2023\, to discover how serving pets is serving people.
URL:https://iccfa.com/event/pet-loss-intergration-short-course/
LOCATION:Emory Conference Center Hotel\, 1615 Clifton Rd\, Atlanta\, GA\, 30329\, United States
CATEGORIES:PLPA
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230720T140000
DTEND;TZID=America/New_York:20230720T150000
DTSTAMP:20230607T185240Z
CREATED:20230607T185240Z
LAST-MODIFIED:20230607T185240Z
UID:34181-1689861600-1689865200@iccfa.com
SUMMARY:Going to Market: An Inside View of the Current Mergers & Acquisitions Environment
DESCRIPTION:Join us on July 20\, 2023\, from 2:00 – 3:00 PM EDT\, for the next presenter in the ICCFA Webinar Series\, Chris Cruger\, Chief Executive Officer at The Foresight Companies. \nThere has been quite a bit of noise about the acquisition market over the past several years. All that noise has created a false reality of the current transaction climate. While the market is certainly active\, and many high-profile transactions continue to be announced\, buyers have become more disciplined as they selectively choose partners that foster growth and provide a strategic advantage. \nThis presentation will give funeral and cemetery professionals a clear understanding of the current marketplace. Using real financials and empirical data\, Chris will give an inside view of the marketplace to allow you to understand all aspects of the succession planning and selling process. \nChris Cruger is seen as an innovator and thought leader in the funeral and cemetery industry. His great success is based on his exceptional ability to provide comprehensive solutions to intricate business challenges that leaders in our industry are faced with. Chris continues to successfully improve Foresight’s operational and transactional services. Since joining Foresight\, he has demonstrated his passion and ability to help our clients and implemented some key initiatives to further expand the company. \nAs one of the foremost authorities in the cemetery and funeral service industry\, Chris has the knowledge to provide efficient solutions to businesses of all sizes in our profession. His passion and desire for the development of the funeral and cemetery profession come through in everything that he does. \nChris began his career in funeral service over 25 years ago as a financial analyst in corporate development for SCI\, where he ultimately spent 13 years. Chris quickly rose through the ranks at SCI where he was Vice President of Business Development\, responsible for Corporate Development\, Real Estate\, Construction and Affiliate Relationships. \nChris’ experience in the funeral and cemetery industry spans throughout North America\, across five continents and 25 countries. Over the past twenty years\, Chris has analyzed several thousand funeral homes and cemeteries and has a unique depth of perspective in this industry. Chris has a demonstrated cross-dimensional experience in finance\, sales\, transactions\, and operational management with both public and private companies and their Board of Directors. \nChris has led multiple engagements on Corporate Strategy to create the long-term corporate strategy for SCI\, multiple regional consolidators\, and independent operators in the funeral Industry. He has an extensive knowledge of business plan development\, implantation\, and turnaround management. \nChris regularly consults with members of the financial community on matters related to the funeral industry and has strong relationships in capital markets. \nClick Here to Register
URL:https://iccfa.com/event/going-to-market-an-inside-view-of-the-current-mergers-acquisitions-environment/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/06/lukas-blazek-mcSDtbWXUZU-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230615T140000
DTEND;TZID=America/New_York:20230615T150000
DTSTAMP:20230525T145059Z
CREATED:20230503T144523Z
LAST-MODIFIED:20230525T145059Z
UID:33944-1686837600-1686841200@iccfa.com
SUMMARY:How to Enhance the Customer Experience and the Value it Brings to Your Organization
DESCRIPTION:Join us on June 15\, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Jake Johnson\, President & CEO at Johnson Consulting Group. \nExceptional customer service is no longer desired\, it’s required. Learn about the value Customer Experience (CX) brings to your business\, how to measure a family’s satisfaction\, and how to improve your customer service culture. Regardless of how high your customer experience scores are\, Jake will share insights to make it even greater. \nAs President & CEO at Johnson Consulting\, Jake began his career at Keystone Group Holdings (now Dignity Memorial Network) as Associate Director\, Corporate Development\, where his financial analysis and forecasting expertise was foundational to the firm’s growth. His unique ability to solve complex business problems and outstanding communication skills lead his success in owning a funeral home and cremation center in Sun City\, Arizona. Jake’s educational credentials include a BSBA degree in Management with an emphasis in Accounting and Financial Analysis from Xavier University in Cincinnati\, Ohio. His strong foundation in accounting\, financial analysis and EBITDA forecasting is complemented by technology savvy and broad general management qualifications in business development and operations. \nClick here to registerWebinar sponsored by:
URL:https://iccfa.com/event/how-to-enhance-the-customer-experience-and-the-value-it-brings-to-your-organization/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/05/amy-hirschi-uwpo02K55zw-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230601T140000
DTEND;TZID=America/New_York:20230601T150000
DTSTAMP:20230901T154046Z
CREATED:20230322T171032Z
LAST-MODIFIED:20230901T154046Z
UID:33661-1685628000-1685631600@iccfa.com
SUMMARY:Back to Business Webinars: Hiring During a Labor Shortage
DESCRIPTION:Join Tim Bridgers\, Scott Payne\, and Codi Shewan\, CFSP\, on June 1\, 2023\, at 2:00 PM EDT for “Back to Business Webinars: Hiring During a Labor Shortage.” \nHiring is a significant issue for funeral home owners today. In fact\, Live Oak Bank recently conducted a Voice of the Customer study and found that difficulty hiring new employees is a key challenge for 60% of their customers*. In this webinar hosted by ICCFA and Live Oak\, industry experts will dive into current hiring issues\, share practical advice on hiring and retaining employees\, and discuss what business owners can do to compete in a tight labor market. This session is crucial for funeral home owners. Register now to learn how to overcome your hiring issues. \n*Source: Live Oak 2022 Voice of the Customer Survey (Powered by Barlow Research). https://info.liveoakbank.com/voice-of-the-customer. \nTim Bridgers is the Senior Vice President of the Funeral Home and Cemetery Lending team at Live Oak Bank. As a former business owner\, Tim understands the challenges that business owners face. Combined with his extensive experience in financing\, Tim’s team has provided $762 million in loans nationwide to owners of funeral homes\, cemeteries\, and cremation businesses. He recently served as a Trustee for the Selected Educational Trust board\, and on the advisory board of Worsham College of Mortuary Science. \nTim and his team of non-commissioned financing experts maintain an undeniable focus on helping funeral home and cemetery owners make the right financial decisions for their business’s long-term success. Their goal is solely to help you reach your goals. Imagine speaking to a lender who understands all phases of your business and not having to explain the terminology and nuances of the funeral profession. This provides more time to establish a meaningful business relationship with you. \nCodi Shewan\, CFSP\, is a highly accomplished and respected executive and speaker who has established himself as a leading figure in the funeral and cemetery profession. As the President and Founder of EverLearn Associates\, a comprehensive management consulting firm\, Codi is dedicated to building strong\, collaborative\, dynamic teams and successful businesses across North America. \nWith a keen focus on aligning closely with clients\, Codi and his team provide tailored solutions to overcome operational challenges and align business goals with success. Codi has made it his mission to help clients achieve that success by putting their people at the forefront of everything they do. EverLearn Associates is renowned for its core principal tenet of ‘People first; always.’ – a philosophy that is infused into every aspect of their consulting lines of business\, chief among them including HR\, marketing\, business strategy\, and digital solutions. \nCodi’s impact extends beyond the funeral and cemetery profession. In 2020\, he became a best-selling author with his critically acclaimed book\, Everyday Legacy: Lessons For Living With Purpose\, Right Now. His ardent passion for empowering others to redefine their legacy – from something they leave to something they personify personally and professionally every day – is the driving force behind his work. \nWith a track record of success that spans decades\, Codi is a driving force in the funeral and cemetery space\, and his reputation for delivering results is unmatched. Through his leadership\, EverLearn Associates continues to set the standard for excellence in the industry\, helping clients achieve their goals and redefine what’s possible. \nScott Payne became a Principal Partner with Graystone in September 2022. In addition to his ownership responsibilities\, Scotty’s role within Graystone includes the facilitation of training and client account management. Scotty also handles all of the ongoing updates of training modules while protecting the proprietary intellectual property of all training materials. \nWhat Clients Say: Clients often refer to Scotty as an operations guy that hands on based off of his experience in the funeral profession. Scotty is valued in the manner in which he works to improve processes or systems within funeral homes while maintaining the focus on improved customer service and revenue growth through staff development. Scotty also demonstrates patience when working individually with leadership of all levels and funeral professionals one-on-one to improve their individual performance to reach their desired goals. \nPassion for the Work: Although seeing processes improved throughout an organization is rewarding for Scotty\, he receives the most gratification when he see’s growth with each level of staffing\, improved customer service ratings based off of client family feedback and improved culture within all organizations. \nPrior to Graystone: Scotty is a licensed Funeral Director in Missouri with over 15 years of experience with a fast-paced progressive funeral home in the Mid-West. His experience as both a Funeral Director and Director of Funeral Service Operations is very beneficial as he works with Graystone Clients. In addition\, Scotty is very familiar with crematory operations which is a valued asset with the growing cremation trends. Prior to joining the Graystone Team\, Scotty also worked as a Regional Marketing Director for an insurance funding organization covering 13 states in the Midwest. \nBack to Business Webinars Partner: \nClick here to register
URL:https://iccfa.com/event/back-to-business-webinars-hiring-during-a-labor-shortage/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/03/clem-onojeghuo-fY8Jr4iuPQM-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230511T140000
DTEND;TZID=America/New_York:20230511T150000
DTSTAMP:20230331T211929Z
CREATED:20230331T185836Z
LAST-MODIFIED:20230331T211929Z
UID:33700-1683813600-1683817200@iccfa.com
SUMMARY:The World Has Changed: Shouldn't Your Pre-need Program Change Too? Tips for a Successful Pre-need Program
DESCRIPTION:Join us on May 11\, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Beth Kmiec\, Executive Vice President\, Trust Administration at ClearPoint Federal Bank & Trust. \n Funeral and cemetery businesses\, in many cases\, have grown based on necessity of services without an active pre-need program. As the world has adjusted and shifted\, however\, a pre-need program has become more and more essential\, and it no longer looks the way it used to. Many facets of the world have changed tremendously over the last few years\, and pre-need is no exception. In this talk\, you will learn 8 tips for building a thriving pre-need business in today’s environment\, while keeping in mind that everyone is coming from a different starting point. Learn why pre-need matters and what you need to know as you get started or re-vamp your current program.  \nBeth Kmiec joined ClearPoint Federal Bank & Trust (“ClearPoint”) in 2013\, coming from personal trust at JPMorgan in Chicago\, IL. Ms. Kmiec is an accomplished business and legal professional. She has a BA in Political Science and Psychology from the University of Notre Dame and a JD from Loyola University Chicago School of Law. Beth is currently the Chief Fiduciary Officer\, EVP for ClearPoint. As a member of the Senior Management Team\, she oversees ClearPoint’s client relations\, business development\, and trust and legal compliance. \nClick here to register 
URL:https://iccfa.com/event/the-world-has-changed-shouldnt-your-pre-need-program-change-too-tips-for-a-successful-pre-need-program/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/03/mediensturmer-aWf7mjwwJJo-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230420T140000
DTEND;TZID=America/New_York:20230420T150000
DTSTAMP:20230405T142505Z
CREATED:20230308T154306Z
LAST-MODIFIED:20230405T142505Z
UID:33491-1681999200-1682002800@iccfa.com
SUMMARY:Net Promoter Score: What is it and What Does it Mean for the Future of Your Business?
DESCRIPTION:Join us on April 20\, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Nelson Thulin\, Director of Business Consulting at Johnson Consulting Group. \nAccording to Harvard Business Review\, 80% of companies use customer satisfaction scores to analyze customer experience (CX) and improve it. Are you in that 80%? Superior customer service is no longer nice – it’s needed. If you are not already\, now is the time to start tracking your satisfaction rates and using those metrics to increase the value of your business. Net Promoter Score (NPS) is the most powerful customer experience measuring metric you could be tracking. Join Nelson Thulin\, Director of Business Consulting at Johnson Consulting Group for this webinar where you will learn: \n\nHow to measure NPS.\nHow to interpret NPS.\nHow utilize NPS to improve CX.\n\nNelson Thulin began his funeral service career at a family-owned funeral home in Wisconsin and over the course of 35+ years\, his work experience has included independent ownership as well as corporate leadership roles. His management experience ranges from a single location serving approximately 100 families a year to multi-location markets serving over 3000 families annually. As Director of Business Consulting Services at Johnson Consulting\, Nelson has overseen the development of JCG’s Leadership and Management Academy\, the nationally recognized Customer Experience Workshops\, internationally utilized Strategic Planning and highly rated Business Assessment Program. Nelson emphasizes a keen focus on the importance of exceeding expectations of client families and providing a meaningful and memorable experience for their guests\, resulting in a loyal advocacy of our profession as well as continued growth of individual businesses. \nClick here to registerWebinar Sponsored By:
URL:https://iccfa.com/event/net-promoter-score-what-is-it-and-what-does-it-mean-for-the-future-of-your-business/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/03/ux-indonesia-8mikJ83LmSQ-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230404T140000
DTEND;TZID=America/New_York:20230404T150000
DTSTAMP:20230310T144124Z
CREATED:20230220T190255Z
LAST-MODIFIED:20230310T144124Z
UID:33329-1680616800-1680620400@iccfa.com
SUMMARY:PLPA Webinar: Grief Dog Panel Discussion
DESCRIPTION:Adding a grief therapy dog to your business can help comfort families as they navigate through the loss of a loved one. But what are some things to consider before you add a grief dog to your funeral home team? On Tuesday\, April 4 at 2 pm ET\, PLPA Committee Chair Lauren Blevins\, CCFE\, CPLP\, will lead a panel discussion with experts Jenni Bryant\, Mandi Goodwrench\, and Abigail Lemley on the logistics of adding a grief dog program to your business.  \nClick here to register
URL:https://iccfa.com/event/plpa-webinar-grief-dog-panel-discussion/
LOCATION:GA
CATEGORIES:PLPA,PLPA Webinar,Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/02/ken-reid-Cnrxu_Za30M-unsplash-scaled-e1676920059597.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230316T140000
DTEND;TZID=America/New_York:20230316T150000
DTSTAMP:20230209T174558Z
CREATED:20230119T211939Z
LAST-MODIFIED:20230209T174558Z
UID:33020-1678975200-1678978800@iccfa.com
SUMMARY:A Different Type of Customer Experience: CX in the Funeral & Cemetery Profession
DESCRIPTION:Join us on March 16\, 2023 from 2:00 – 3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Vince Roberge\, Senior Business Consultant at Johnson Consulting Group. \nJoin Senior Business Consultant and Licensed CX Coach Vince Roberge to learn why customer experience is unique in the deathcare profession… and why that matters. What is the impact of world-class customer experience on enterprise value? What differentiates world class customer experience companies from the rest? And how can I implement proven practices to elevate my customer experience for the benefit of my client-families\, my employees\, and my company? Learn the answers to these questions and more as Vince presents on a topic that is truly at the heart of what we do in the deathcare profession: our customer experience. \nVince Roberge holds a degree in Economics from the University of Michigan and a degree in Funeral Service from Commonwealth Institute. He is a Licensed Funeral Director and has worked in operational leadership roles for SCI at single and multi-location funeral home businesses. Vince has worked as a Business Consultant for Johnson Consulting Group since 2019\, serving as a trusted partner to funeral home and cemetery business owners. His consulting areas of expertise include performance management\, strategic planning\, incentive compensation plans\, and pricing. Vince is certified by the DiJulius Group as a Customer Experience Coach and works with funeral home and cemetery clients on transforming their customer experience. He also facilitates Johnson Consulting Group’s biannual Leadership and Management Program in Scottsdale\, Arizona. \nClick here to registerWebinar Sponsored By:
URL:https://iccfa.com/event/a-different-type-of-customer-experience-cx-in-the-funeral-cemetery-profession/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://iccfa.com/wp-content/uploads/2023/01/thumbsup.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230302T140000
DTEND;TZID=America/New_York:20230302T150000
DTSTAMP:20230901T154231Z
CREATED:20230120T175421Z
LAST-MODIFIED:20230901T154231Z
UID:33055-1677765600-1677769200@iccfa.com
SUMMARY:Back to Business Webinars: How to Make Profitable Business Decisions
DESCRIPTION:Join Nelson Thulin\, Tim Bridgers\, and Tracy Bech on March 2\, 2023 at 2:00 PM EST for\, “Back to Business Webinars: How to Make Profitable Business Decisions.” \nAs a business owner you make daily decisions varying from small operational decisions to larger financial decisions. As the leader\, the choices that you make impact the future and profitability of your organization as well as the lives of your staff and family. With so much at stake are you using proven methods to make strategic decisions\, or are you going with your gut? Business decisions rely on timely and accurate financial information as well as feedback from staff\, leadership team and customers. We will discuss the data needed to make solid business decisions and how to track and measure that data\, as well as industry benchmarks. \nNelson Thulin began his funeral service career at a family-owned funeral home in Wisconsin and over the course of 35+ years\, his work experience has included independent ownership as well as corporate leadership roles. His management experience ranges from a single location serving approximately 100 families a year to multi-location markets serving over 3000 families annually As Director of Business Consulting Services at Johnson Consulting\, Nelson has overseen the development of JCG’s Leadership and Management Academy\, the nationally recognized Customer Experience Workshops\, internationally utilized Strategic Planning and highly rated Business Assessment Program. \nNelson emphasizes a keen focus on the importance of exceeding expectations of client families and providing a meaningful and memorable experience for their guests\, resulting in a loyal advocacy of our profession as well as continued growth of individual businesses. \nTim Bridgers is the Senior Vice President of the Funeral Home and Cemetery Lending team at Live Oak Bank. As a former business owner\, Tim understands the challenges that business owners face. Combined with his extensive experience in financing\, Tim’s team has provided $762 million in loans nationwide to owners of funeral homes\, cemeteries\, and cremation businesses. He recently served as a Trustee for the Selected Educational Trust board\, and on the advisory board of Worsham College of Mortuary Science. \nTim and his team of non-commissioned financing experts maintain an undeniable focus on helping funeral home and cemetery owners make the right financial decisions for their business’s long-term success. Their goal is solely to help you reach your goals. Imagine speaking to a lender who understands all phases of your business and not having to explain the terminology and nuances of the funeral profession. This provides more time to establish a meaningful business relationship with you. \nTracy Bech is a serial entrepreneur having started\, run\, and exited 2 successful businesses. She is a partner at 60 Minute CFO\, a consultancy based on the eponymous book that helps business leaders better understand their financial statements and finally understand what their CPA\, banker\, and CFO are telling them. She is also CEO of Starboard Collectives which facilitates industry-specific groups of CEOs where they share financial analyses\, best practices and focus on business development. \nTracy aims to help as many leaders as possible build successful businesses by strengthening their financial fluency. She knows it can be an intimidating aspect of the business world\, because she’s been there – once an intuitive\, seat-of-her-pants entrepreneur\, Tracy now runs a financially-focused business \nBack to Business Webinars Partner:
URL:https://iccfa.com/event/back-to-business-webinars-how-to-make-profitable-business-decisions/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2023/01/austin-distel-744oGeqpxPQ-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230216T140000
DTEND;TZID=America/New_York:20230216T150000
DTSTAMP:20230124T161949Z
CREATED:20221220T190750Z
LAST-MODIFIED:20230124T161949Z
UID:32850-1676556000-1676559600@iccfa.com
SUMMARY:10 First Steps to Adding Cremation to Your Business Plan
DESCRIPTION:Join us on February 16\, 2023 from 2:00 – 3:00 PM EST for the next presenter in the ICCFA Webinar Series\, Tom Krowl\, Vice President of Marketing at Cremation Systems. \nAs we have seen in our industry\, cremation rates are increasing. A crematory is now becoming a tool of the trade like embalming for funeral directors. This webinar will help funeral directors and others evaluate the basic economics of owning and operating their own crematory and the steps to accomplishing the goal. \nSpecial emphasis is placed on the planning and zoning of a crematory. Zoning is the most difficult aspect of the project and must be confirmed in writing before investing in cremation. Site evaluation\, air permitting\, engineering\, utility requirements and floorplan designs are academic in nature\, zoning can be emotional and stressful. \nAdding cremation to your funeral home does not have to be painful if you plan and execute carefully. The benefits of owning your own crematory can generate increased earnings and sales and marketing leverage. \nTom Krowl is the Vice President of Marketing for Cremation Systems a Division of Armil CFS. He has a B.S. degree in Construction Engineering from Syracuse University and the State University of New York.  He has spent 40 years working in the Building Materials\, Fire Testing\, and High Temperature Insulating Materials Industries.  The past 15 years have been focused on new cremation equipment technology and installation techniques.  He currently teaches the Certified Crematory Operator class for the Cremation Association of North America. His depth of knowledge of construction\, environmental impact\, and zoning regulations benefit current crematory operators and those looking to enter cremation.  \nClick here to register
URL:https://iccfa.com/event/10-first-steps-to-adding-cremation-to-your-business-plan/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2022/12/towfiqu-barbhuiya-joqWSI9u_XM-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230111
DTEND;VALUE=DATE:20230114
DTSTAMP:20220317T004039Z
CREATED:20220105T190043Z
LAST-MODIFIED:20220317T004039Z
UID:779-1673395200-1673654399@iccfa.com
SUMMARY:Dead Talks 2023
DESCRIPTION:
URL:https://iccfa.com/event/dead-talks-2023/
LOCATION:Bally’s Las Vegas Hotel & Casino\, 3645 S Las Vegas Blvd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2021/10/conference.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221215T140000
DTEND;TZID=America/New_York:20221215T150000
DTSTAMP:20221123T152304Z
CREATED:20221123T145757Z
LAST-MODIFIED:20221123T152304Z
UID:32750-1671112800-1671116400@iccfa.com
SUMMARY:Internal Conflict Resolution\, Culture\, Communication\, and Respect
DESCRIPTION:Join us on December 15\, 2022 from 2:00 – 3:00 PM EST for the next presenter in the ICCFA Webinar Series\, Mat Forastiere\, Senior Vice President of Operations for Park Lawn Corporation. \nFor a business to reach its goals and provide meaningful service that exceeds customer expectations\, it must promote an internal team culture built on communication and respect. This webinar will examine the most common internal conflicts found in funeral and cemetery service and provide simple solutions to solve them quickly and efficiently. The goal is to educate team members\, promote open communication\, and cultivate respect within the workplace. Teams thrive when they treat each other as humans and not as vehicles for personal gain. \nMat has held numerous leadership positions over his 25-year career in funeral and cemetery service. A licensed funeral director and embalmer\, he has directly lead teams ranging in size from 3 to 300 team members. Throughout his career\, Mat has helped high performing teams achieve their business goals and taught them how to provide exemplary customer experience. \nClick here to register
URL:https://iccfa.com/event/internal-conflict-resolution-culture-communication-and-respect/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://iccfa.com/wp-content/uploads/2022/11/Forastiere_Web_Pic.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221117T140000
DTEND;TZID=America/New_York:20221117T150000
DTSTAMP:20221025T203344Z
CREATED:20220928T154635Z
LAST-MODIFIED:20221025T203344Z
UID:32491-1668693600-1668697200@iccfa.com
SUMMARY:From Handshake to Contract: The Fundamentals of Presenting Pre-Need
DESCRIPTION:Join us on November 17\, 2022\, from 2:00-3:00 PM EST for the next presenter in the ICCFA Webinar Series\, Bob Gordon Jr.\, CCE\, of Cypress Lawn Memorial Park. \nBob Gordon Jr.\, President and CEO of the Cypress Lawn Cemetery Association\, has created a checklist with a proven track record for successfully presenting pre-need to families. In this interactive session\, which incorporates videos of Bob himself talking with a family\, he will demonstrate the fundamentals of building rapport to explaining the value of planning to how to close the contract. You’ll walk away with your own copy of the checklist to take back to your firm … so you can start using it right away! \nRobert Gordon Jr. began his career at his grandfather’s cemetery and funeral home as a teenager — he worked in every position\, eventually rising to the level of Vice President. He went on to hold director positions at both the El Camino Group and Service Corporation International. Bob is now the President and CEO of the Cypress Lawn Cemetery Association. He is a licensed funeral director and cemetery broker. \nClick here to registerWebinar Sponsored By:
URL:https://iccfa.com/event/from-handshake-to-contract-the-fundamentals-of-presenting-pre-need/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2022/09/scott-graham-OQMZwNd3ThU-unsplash-1-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221108T140000
DTEND;TZID=America/New_York:20221108T150000
DTSTAMP:20220927T151444Z
CREATED:20220914T143107Z
LAST-MODIFIED:20220927T151444Z
UID:32387-1667916000-1667919600@iccfa.com
SUMMARY:PLPA Webinar: Is Bad Phone Etiquette Killing Our Business?
DESCRIPTION:The November PLPA Webinar “Is Bad Phone Etiquette Killing Our Business?” featuring speaker Nicki Wiedeman will reveal the reasons why poor phone manners can lead to less business. In this webinar\, attendees will: \n\nListen to some real cringeworthy calls (you gotta hear it to believe it!)\nRealize that you don’t know what you don’t know\nGo back to the basics (and why that can be scary)\n\nJoin us on November 8 at 2 pm ET! \nClick here to register
URL:https://iccfa.com/event/plpa-webinar-nov22/
LOCATION:Virtual Event
CATEGORIES:PLPA Webinar,Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2022/09/karsten-winegeart-tUCvnMOvXFQ-unsplash-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221027T140000
DTEND;TZID=America/New_York:20221027T150000
DTSTAMP:20221020T203316Z
CREATED:20220922T190424Z
LAST-MODIFIED:20221020T203316Z
UID:32454-1666879200-1666882800@iccfa.com
SUMMARY:Planning for Profit: Responsible Fiscal Management
DESCRIPTION:Please note: This webinar has been rescheduled from October 20.  \nJoin us on October 27\, 2022\, from 2:00-3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Phil Tassi of Ferncliff Cemetery. \nGenerally\, fiscal management is accepted as the process of keeping an organization running efficiently within its allotted budget. Fiscal managers are generally charged with the oversight of an entities revenues and expenditures\, including accounting operations\, payroll functions\, financial reporting and compliance\, and adherence to financial plans. A key element of responsible fiscal management is the creation of internal controls to identify and prevent fraudulent activity. Whether you’re new to the profession\, or in need of a review\, tune in to discuss the basic components of a system\, the differences between For-Profit and Non-Profit organizations\, and the roles of management to ensure success within your organization. Attendees will gain an understanding of the terminology used\, review common ratios and formulas to interpret financial statements\, learn how to establish internal controls\, and more. \nClick here to register
URL:https://iccfa.com/event/planning-for-profit-responsible-fiscal-management/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2022/09/towfiqu-barbhuiya-nApaSgkzaxg-unsplash-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220915T140000
DTEND;TZID=America/New_York:20220915T150000
DTSTAMP:20220822T135031Z
CREATED:20220822T135031Z
LAST-MODIFIED:20220822T135031Z
UID:32238-1663250400-1663254000@iccfa.com
SUMMARY:What's New to Get You Sued in 2022?
DESCRIPTION:Join us on September 15\, 2022\, from 2:00-3:00 PM EDT for the next presenter in the ICCFA Webinar Series\, Poul Lemasters\, Esq. of Lemasters Consulting. \nOkay. Maybe not sued\, after all you can always CYA to try and avoid some liability. But what are some of the new issues that should be on your list? How about texting with families? Social media – both employees and customers. What about cremation – anything there? Of course! In fact\, we even have some embalming issues that are making a comeback. Join us for a look into some of the issues that you should be aware of so you can CYA and hopefully avoid an issue in 2022. \nPoul began his career in deathcare more than 20 years ago as a funeral director and embalmer. He quickly recognized that the growing risk and liability in deathcare along with the lack of support and resources for those in this profession made for a deadly combination. So\, he decided to go to law school—and he passed! Today\, Poul uses his unique background in both deathcare and law to provide resources and counsel to other deathcare professionals. He gets calls for assistance in risk management\, daily operational conflicts\, form and contract reviews\, valuations\, and regulatory matters. Basically\, all the exciting issues our profession has to offer. Poul advises several funeral home\, crematory\, cemetery\, and trade associations across the United States. He also shares his know-how with those in the field by serving as Cremation Coordinator and Advisor for ICCFA’s Cremation Education Program. \nClick here to register
URL:https://iccfa.com/event/whats-new-to-get-you-sued-in-2022/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2022/08/tingey-injury-law-firm-6sl88x150Xs-unsplash-scaled.jpg
END:VEVENT
END:VCALENDAR