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DTSTART;TZID=America/New_York:20260416T140000
DTEND;TZID=America/New_York:20260416T150000
DTSTAMP:20260219T164801Z
CREATED:20260129T162754Z
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UID:41879-1776348000-1776351600@iccfa.com
SUMMARY:You First: The Secret to Long-Term Sales Success
DESCRIPTION:Join us in April 16\, 2026\, at 2:00 PM ET for You First: The Secret to Long-Term Sales Success\, an ICCFA Webinar led by Néctar Ramírez\, Senior Vice President of Pre-Need at Forest Lawn Memorial-Parks & Mortuaries.  \nIn the emotionally demanding world of funeral sales\, professionals are expected to show up with empathy\, clarity\, and strength—day after day. But long-term success isn’t just about serving families well. It’s also about making sure you’re taking care of yourself along the way. \nThis webinar will share practical strategies to protect and prioritize your mental\, emotional\, and physical well-being\, so you can stay energized\, resilient\, and effective over the long haul. You’ll explore tools for managing stress\, setting healthy boundaries\, and building daily habits that support sustainable performance. \nWhether you’re new to funeral sales or a seasoned professional\, you’ll walk away with actionable ways to care for yourself first—so you can continue building meaningful connections\, serving families with compassion\, and thriving in a career that truly matters. \nBorn and raised in Puerto Rico\, Néctar Ramírez holds a BS in Industrial Engineering from Purdue University\, an MBA from Northwestern University’s Kellogg School of Management\, and a Master’s in Human Resource Development from Xavier University. She began her career consulting with Fortune 500 companies before joining Batesville in 2002\, where she held leadership roles in market research\, sales\, cremation\, and funeral home training. Over the past two decades\, Néctar has worked with hundreds of funeral homes to strengthen cremation and burial performance—often increasing cremation revenue by 30% or more—and has presented state and national education programs for more than 22 years. \nRegister HereWebinar sponsored by:
URL:https://iccfa.com/event/you-first-the-secret-to-long-term-sales-success/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://iccfa.com/wp-content/uploads/2026/02/Webinar_You-First.png
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DTSTART;TZID=America/New_York:20260521T140000
DTEND;TZID=America/New_York:20260521T150000
DTSTAMP:20260515T162510Z
CREATED:20260413T195835Z
LAST-MODIFIED:20260515T162510Z
UID:42380-1779372000-1779375600@iccfa.com
SUMMARY:PLPA Webinar: Pet Aftercare Trends & Staying Ahead with the PLPA
DESCRIPTION:Join us on May 21\, 2026\, at 2:00 PM ET for Pet Aftercare Trends & Staying Ahead with the PLPA\, a PLPA Webinar led by PLPA Committee Members Pierce Dempsey\, CCrE\, Gia Kondakor\, Anna McClain\, PGSS-C\, and Maryglenn Warnock.  \nExplore the current state of pet aftercare and the trends shaping its future. This session covers the growth of pet cremation\, evolving consumer expectations\, and the rising importance of grief support services. You'll also gain insight into key challenges—including operational complexity and compassion fatigue—and learn how the Pet Loss Professional Alliance can support you in staying ahead.  \nGia Kondakor joined the McAlister-Smith family in 2022 and brings compassion and understanding to families navigating pet loss. A licensed Veterinary Technician with five years of experience in large and small animal medicine\, she also serves on the board of the Pet Loss Professionals Alliance.  \nPierce Dempsey\, CCrE\,  holds a degree in Entrepreneurship and Family Business from Auburn University and serves at Leaf Cremation as the Vice President of Operations & Marketing. He is a certified crematory operator\, cremation arranger\, and cremation administrator\, with a strong focus on serving families.  \nAnna McClain is a Certified Pet Loss Grief Support Specialist (PGSS-C) with a background in veterinary care and a BA in Sociology from Cal State Fullerton. She is the founder of PAWS Pathway\, where she supports individuals through the grief of pet loss with compassion and professional guidance.  \nMaryglenn Warnock is the founder of Paws to Remember\, a certified pet bereavement counselor\, and an ordained pet funeral officiant and chaplain. She holds a BA in English from Vanderbilt University and brings over 20 years of experience in animal rescue\, including service on the executive board of the Nashville Humane Association.  \nRegister HereWebinar sponsored by:
URL:https://iccfa.com/event/plpa-webinar-pet-aftercare-trends-staying-ahead-with-the-plpa/
LOCATION:Virtual Event
CATEGORIES:PLPA,PLPA Webinar,Webinar
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DTSTART;TZID=America/New_York:20260618T140000
DTEND;TZID=America/New_York:20260618T150000
DTSTAMP:20260423T210621Z
CREATED:20260423T204620Z
LAST-MODIFIED:20260423T210621Z
UID:42446-1781791200-1781794800@iccfa.com
SUMMARY:Strategic Debt: Turning Leverage into Growth
DESCRIPTION:Join us on June 18\, 2026 at 2:00 PM ET for Strategic Debt: Turning Leverage into Growth\, an ICCFA Webinar led by Jake Johnson\, President & CEO of Johnson Consulting.  \nThis presentation will explore how business owners and entrepreneurs can strategically use debt to fuel growth and support long-term success. From acquisitions to expansion and other key initiatives\, when used thoughtfully\, debt can be a powerful tool for unlocking opportunity. \nThrough real-world examples and practical insights\, we’ll highlight the positive impact of well-structured debt strategies. Attendees will gain a clear understanding of how to align debt with their business goals and maximize return on investment. \nJake Johnson is President & CEO of Johnson Consulting\, bringing a strong background in funeral service operations\, financial analysis\, and business development. He began his career with Keystone Group Holdings (now Dignity Memorial Network)\, focusing on acquisitions and financial strategy\, and later held leadership roles at Palm Mortuaries and Cemeteries in Las Vegas. \nJake is also a current owner of funeral homes in Arizona and Indiana. He holds a BSBA in Management with an emphasis in Accounting and Financial Analysis from Xavier University and has expertise in EBITDA forecasting and operations. Additionally\, he is a licensed REALTOR in Arizona\, a Registered Investment Advisor Representative\, a member of EO Arizona\, and a member-emeritus of the Funeral Service Foundation Board. \nRegister HereWebinar sponsored by:
URL:https://iccfa.com/event/strategic-debt-turning-leverage-into-growth/
LOCATION:Virtual Event
CATEGORIES:Webinar
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DTSTART;TZID=America/New_York:20260716T140000
DTEND;TZID=America/New_York:20260716T150000
DTSTAMP:20260618T143921Z
CREATED:20260528T150720Z
LAST-MODIFIED:20260618T143921Z
UID:42846-1784210400-1784214000@iccfa.com
SUMMARY:The ROI of Safety & Compliance in Deathcare
DESCRIPTION:Join us on July 16\, 2026 at 2:00 PM ET for The ROI of Safety & Compliance in Deathcare\, an ICCFA Webinar led by Mark Harrison\, president of Certified Safety Training. \nSafety and compliance are no longer just regulatory requirements—they are essential tools for improving operations\, reducing liability\, and strengthening workplace culture.  \nIn this session\, Certified Safety Training (CST) explores how funeral homes\, cemeteries\, crematories\, monument companies\, and burial vault operations can use technology and modern training systems to improve safety\, streamline compliance\, and support long-term growth.  \nAttendees will learn practical strategies for implementing digital training\, mobile-accessible learning\, AI-supported compliance tools\, and data-driven safety programs that improve accountability\, engagement\, and operational performance. The session will also address key regulatory risks and workforce challenges across multiple generations.  \nParticipants will leave with actionable ideas to:  \n\nReduce regulatory and workplace risk  \nImprove employee engagement and accountability  \nSimplify compliance and training management  \nStrengthen insurability and lower costs  \nBuild a modern\, scalable safety culture \n\nMark Harrison is the president of Certified Safety Training\, the exclusive safety and compliance provider to the ICCFA. Mark has extensive experience in online education and digital training and has launched successful online safety and compliance services in the deathcare\, veterinarian\, and dental professions.     \nRegister Here\nWebinar sponsored by:
URL:https://iccfa.com/event/the-roi-of-safety-compliance-in-deathcare/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://iccfa.com/wp-content/uploads/2026/05/Webinar_Safety.png
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DTSTART;TZID=America/New_York:20260820T140000
DTEND;TZID=America/New_York:20260820T150000
DTSTAMP:20260721T190551Z
CREATED:20260715T195919Z
LAST-MODIFIED:20260721T190551Z
UID:43241-1787234400-1787238000@iccfa.com
SUMMARY:Back to Business Webinars: Smart Money vs. Fast Money: How Funeral Homes Should Think About Working Capital
DESCRIPTION:Join Andrew Kennedy and Kalen Weaver from Live Oak Bank on August 20\, 2026 at 2:00 PM ET for the next Back to Business Webinar: Smart Money vs. Fast Money: How Funeral Homes Should Think About Working Capital.  \nAccess to capital can help funeral home owners navigate cash flow challenges\, invest in growth opportunities\, and strengthen long-term business stability—but not all financing solutions are created equal. In this webinar\, we’ll explore the importance of working capital for funeral home owners\, break down common financing options and loan structures\, and discuss the advantages and risks associated with each. \nAttendees will gain practical insights into how to evaluate funding solutions\, avoid costly financing pitfalls\, and make informed decisions when seeking additional capital for their business. \nAndrew Kennedy is Vice President of the Funeral Home & Cemetery team at Live Oak Bank\, where he helps businesses secure financing for acquisitions\, expansions\, and refinancing. Since joining the bank in 2018\, he has combined industry expertise with a relationship-focused approach to educate and support funeral home and cemetery owners throughout the lending process. \nKalen Weaver is a Senior Business Development Officer with Live Oak Express\, helping small business owners nationwide secure financing for acquisitions\, expansions\, equipment\, and long-term growth. He works closely with entrepreneurs to navigate the lending process and identify the best financing solutions for their businesses. \nBack to Business webinars are a collaboration between the ICCFA Educational Foundation and Live Oak Bank. Each webinar focuses on delivering valuable insights and information to deathcare professionals looking to grow and sharpen their business skills. \nRegister HereBack to Business Webinars Partner
URL:https://iccfa.com/event/back-to-business-webinars-smart-money-vs-fast-money-how-funeral-homes-should-think-about-working-capital/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2026/07/towfiqu-barbhuiya-jpqyfK7GB4w-unsplash-scaled.jpg
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DTSTART;TZID=America/New_York:20260917T140000
DTEND;TZID=America/New_York:20260917T150000
DTSTAMP:20260817T200447Z
CREATED:20260701T170203Z
LAST-MODIFIED:20260817T200447Z
UID:43120-1789653600-1789657200@iccfa.com
SUMMARY:Obituaries 2.0: Protecting Your Families\, Your Brand\, and Your Bottom Line
DESCRIPTION:Join us on September 17\, 2026 at 2:00 PM ET for Obituaries 2.0: Protecting Your Families\, Your Brand\, and Your Bottom Line\, an ICCFA Webinar led by Rehan Choudhry\, Founder & CEO of Chptr.  \nFuneral homes lost control of their obituaries during the early internet era\, allowing third-party platforms to capture families\, traffic\, and revenue. As AI and video reshape consumer expectations\, now is the time to reclaim one of your most valuable assets. \nIn this webinar\, you’ll learn how to turn obituaries into a powerful tool for community engagement\, brand visibility\, and business growth. Through practical strategies and real-world examples\, discover how to regain ownership\, strengthen family relationships\, protect your content\, and leverage AI to create new opportunities for your funeral home. \nKey Takeaways: \n\nReclaim ownership of your obituaries and reduce reliance on third-party platforms.\nUse obituaries to strengthen your brand\, build trust\, and drive long-term growth.\nProtect your content while leveraging AI to expand your reach and future-proof your business.\n\nRehan Choudhry is the founder and CEO of Chptr\, a digital platform that helps funeral homes preserve memories through storytelling and multimedia. He is also the founder of the acclaimed Life is Beautiful festival in Las Vegas and has held leadership roles with The Cosmopolitan and Caesars Entertainment. Drawing on his experience in technology\, hospitality\, and community engagement\, Choudhry helps organizations create meaningful connections and embrace innovation. \nRegister Here\nWebinar sponsored by:
URL:https://iccfa.com/event/obituaries-2-0-protecting-your-families-your-brand-and-your-bottom-line/
LOCATION:Virtual Event
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://iccfa.com/wp-content/uploads/2026/07/18.png
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DTSTART;TZID=America/New_York:20261015T140000
DTEND;TZID=America/New_York:20261015T150000
DTSTAMP:20260820T150935Z
CREATED:20260701T164335Z
LAST-MODIFIED:20260820T150935Z
UID:43123-1792072800-1792076400@iccfa.com
SUMMARY:Abandoned Urns: Confronting the Hidden Crisis in Cremation Memorialization
DESCRIPTION:Join us on October 15 2026 at 2:00 PM ET for Abandoned Urns: Confronting the Hidden Crisis in Cremation Memorialization\, an ICCFA Webinar led by Honnalora Hubbard\, Regional Sales Manager at Coldspring.  \nAcross the country\, millions of cremated remains sit in closets\, basements\, and storage—never given a permanent resting place. These abandoned urns are not just forgotten containers; they represent a growing crisis in how we honor\, heal\, and preserve the legacies of those we love. Families are left without closure. Stories go untold. Grief is left unanchored.  \nThis session delivers the answer to this crisis. Through powerful insights\, practical strategies\, the implementation of a National Cremation Placement Day\, and a call to action\, it shows how we can move families from hesitation to healing—ensuring that every life entrusted to us is given the dignity of a permanent place of peace. You will leave with the tools\, conviction\, and urgency needed to confront this crisis head-on. \nHonnalora Hubbard is Regional Sales Manager for Coldspring\, bringing a family background in funeral service and extensive experience in the deathcare profession. An award-winning sales leader and accomplished public speaker with more than 20 years of experience\, she specializes in business development\, sales training\, and permanent memorialization solutions. Hubbard is also a founding member and current Vice-Chair of the Death Care Collective. \nRegister Here\nWebinar sponsored by:
URL:https://iccfa.com/event/abandoned-urns-confronting-the-hidden-crisis-in-cremation-memorialization/
LOCATION:Virtual Event
CATEGORIES:Webinar
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