BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ICCFA - ECPv6.17.4//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:ICCFA
X-ORIGINAL-URL:https://iccfa.com
X-WR-CALDESC:Events for ICCFA
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261119T140000
DTEND;TZID=America/New_York:20261119T150000
DTSTAMP:20261002T184829Z
CREATED:20261002T184326Z
LAST-MODIFIED:20261002T184829Z
UID:43631-1795096800-1795100400@iccfa.com
SUMMARY:PLPA Webinar: Pet Calls and How They Can Be Maximized
DESCRIPTION:Join us on November 19\, 2026 at 2:00 PM ET for Pet Calls and How They Can Be Maximized\, a PLPA webinar led by PLPA Committee Members Andrew Parsell and Nicki Wiedeman.  \nEvery pet loss inquiry is an opportunity to provide comfort\, build trust\, and create a meaningful connection. This webinar will explore practical strategies for communicating with grieving pet families across phone\, text\, web\, and other digital channels. Learn how compassionate conversations\, thoughtful questions\, and clear presentation of services can help you move beyond simply quoting a price\, strengthen the family experience\, and turn more inquiries into families served.  \n Andrew Parsell is Vice President of Parsell Funeral Homes & Crematorium and Parsell Pet Crematorium\, serving families across Delaware. He is past President of the Delaware Funeral Directors Association\, serves on the Certification Committee for the Pet Loss Professionals Alliance\, and is Secretary of the Delaware State Board of Funeral Services.  \nNicki Wiedeman brings 34 years of experience in the deathcare profession\, including the past eight years with Dead Ringers. Her expertise spans preneed insurance sales\, customer service\, call center management\, sales training\, and strategic business consulting. She is passionate about helping deathcare professionals strengthen their phone skills and create meaningful connections with families from the very first call.  \nRegister Here
URL:https://iccfa.com/event/plpa-webinar-pet-calls-and-how-they-can-be-maximized/
LOCATION:Virtual Event
CATEGORIES:PLPA Webinar,Webinar
ATTACH;FMTTYPE=image/jpeg:https://iccfa.com/wp-content/uploads/2026/10/david-hahn-_joofjYCG1Q-unsplash-scaled.jpg
END:VEVENT
END:VCALENDAR