Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry. Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation. We currently have an opening for a Remote Family Care Advisor Supervisor for Tulip Cremation. The Family Care Advisor Supervisor will lead the team that supports customers in the arrangement of direct cremation services following the goals established by management.

Role and Responsibilities:

  • Builds clear understanding of our product and articulates Tulip as the best choice for families considering cremation and supports potential customers throughout their arrangement process.
  • Follows-up on customer inquiries, offering help, and guiding families through the process, utilizing our standardized follow-up procedures and technology.
  • Builds relationships with families, helping to address any concerns they have with empathy and kindness.
  • Builds relationships with hospitals and hospice through outbound contact and educational support.
  • Answers questions, researching family files and records, and assisting families as needed.
  • Oversees the Family Care Advisor team providing direct supervision, coaching and ongoing support
  • Supervisory duties include but are not limited to scheduling, time approval, performance coaching/feedback and general support to ensure the team’s success
  • Responsible for allocating workload across the team while also performing Quality Control duties and providing ongoing coaching and feedback to Family Care Advisors regarding accuracy, contact strategy and attention to detail
  • Utilizes capacity planning to build comprehensive schedules
Click Here to Apply!