Your dream job awaits you at Chapel of the Chimes Hayward! If you are exhausted of going to work at a job with no opportunity for advancement or are not being paid what you deserve, this opportunity is for you! We are changing the culture of our profession in a positive way and we want you to be a part of it.

Why Work at Chapel of the Chimes:

  • We are the largest provider in the East Bay and still growing
  • We serve a diverse community with strong connections to the location
  • Incredible facility, with many unique offerings and more being developed
  • Great staff, with 2 other NorthStar locations within 45 minutes
  • We value collective input from all members of our staff

Why Hayward:

  • Hayward is known as the Heart of the Bay due to its central proximity to major cities like San Francisco, Oakland, and San Jose
  • Access to a wide range of entertainment and outdoor activities
  • Year round temperate climate
  • 2nd most diverse city in California with an urban suburban mix feel

Employment at Chapel of the Chimes Hayward is designed to transcend expectations. We pride ourselves on providing careers that reward your passion for impacting the lives of others with the culture, to change yours.

The Funeral Support Supervisor will be providing a source of support, guidance, and direction to Staff Associates as they care for families before, during and after the loss of a loved one. The Funeral Support Supervisor is responsible for aiding location management by assisting in tasks as needed to ensure clients and guests are satisfied with their funeral or memorial services.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Conducts regular training with Staff Associates
  • Inspects work produced by Staff Associates
  • Responds to questions and issues from Staff Associations
  • Works with all departments to schedule services in an organized and orderly fashion
  • Monitors daily service and staffing schedules to ensure proper coverage
  • Contacts Staff Associates to schedule work shifts
  • Works closely with Chapel Location Manager to develop goals, ensure compliance and promote exceptional customer service
  • Monitors and coordinates upkeep and cleanliness of company vehicles
  • Responds to overtime and time-off requests from Staff Associates
  • Monitors and approves weekly timecards from Staff Associates
  • Responds to customer issues
  • Establishes and maintains strong business relationships with families
  • Maintains reverence and respect for the deceased at all times
  • Assists funeral directors with events held on site, including services and arrangement conferences
  • Assist in preparing the memorial area for the family before the services start
  • Make copies of memorial programs
  • Ensures that flowers and other memorabilia are returned to the family after services
  • Answers customer inquiries in a professional manner, either by phone or in person
  • Calls customers to ensure that arrangements are correct
  • Helps in the maintaining the facilities, not including preparation areas
  • May be required to carry out funeral services from viewing of the deceased to final disposition as required/necessary based on location needs
  • May be required to drive company vehicles or hearses from time to time
  • Direct traffic for services based on location needs
  • Orders and maintains inventory of funeral service supplies
  • Receives and organizes service materials
  • Other duties and responsibilities as assigned by Manager

Qualifications:

  • High level of compassion and integrity
  • Must have high ethical standards
  • Ability to handle difficult situations
  • Highly organized with the ability to encourage organization in others
  • Ability to work in a fast paced environment
  • Passionate about serving the community
  • Desire to grow within a team environment and create a lasting legacy of excellence
  • Share ideas with like-minded individuals for the benefit of the families we serve

Minimum Requirements & Experience:

  • High School Diploma
  • Valid driver’s license and satisfactory driving record.

Preferred Education & Experience:

  • 1+ years of experience in Funeral profession/industry
  • 1+ years of experience in customer service or administrative role

Apply today to hear more about the amazing opportunities that await for you at Chapel of the Chimes Hayward. To be considered for this opportunity, click the Apply Now link on this page, or confidentially email your resume to nsmgrecruiting@nsmg.com. Please include the title of this job along with the location name for which you are applying in your email. We can’t wait to speak with you about the incredible reasons why you’ll love it here!

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