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Funeral Director/Embalmer (Kingsport, TN)

Funeral Director/Embalmer @ Carter-Trent Funeral Home

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 100 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

We look for the most innovative leaders in the funeral industry who have a passion for serving others and are inspired by opportunity, change, and innovation. We recognize that our competitive advantage is and always will be – our people.

We currently have an opening for a Funeral Director/Embalmer at Carter – Trent Funeral Home in Kingsport, TN. The Funeral Director/Embalmer manages all phases of the funeral arrangement from setting up funeral services to final disposition. The Funeral Director interacts directly with client families, making all arrangements, handling all aspects of the service, and ensuring the client’s family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.

Role and Responsibilities:

Company/Financial:

  • Supports the company’s commitment to the 5 Unique Truths by demonstrating the utmost professionalism and ethical behavior
  • Understands and adheres to Company standard operating procedures and guidelines as outlined
  • Agrees to and supports Company policies/procedures as described in the FPG Policy/Procedure manual
  • Models and demonstrates a positive attitude and harassment-free working environment
  • Completes all required learning and development outlined by the company
  • Presents every client family with all service and merchandise options – Every Family, Every Option, Every Time
  • Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
  • Acts to improve market share through participation in community events, groups and organizations and other community relationships as assigned by your supervisor
  • Carries out additional projects/duties as assigned, i.e. car washing, building/equipment repair, pre-need arrangement planning

Team Members:

  • Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
  • Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations

Client Families:

  • Works on-call/first call, in rotation as assigned, i.e. phone, face to face, at the hospital, hospice, residence
  • Transfers decedents, embalms, dresses, caskets and prepares deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family
  • Meets with client families to listen, educate and arrange personalized funeral services and ensures their experience with the business is of the highest quality
  • Utilizes systems/technology, i.e. Matthews/Aurora Advisor in place to review merchandise options, enter contracts and complete necessary forms at the time of arrangement conversation
  • Completes tasks and details resulting from the Arrangement Conference
  • Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
  • Conducts and attends funeral services regularly
  • Lead all post-service follow-up as needed

Required Education and Technical Skills:

  • High School diploma or the equivalent
  • Valid state-issued Funeral Director/Embalmer license (as per state licensing requirement)
  • Completed Mortuary School
  • A minimum of one (1) year experience in Customer Service
  • At least one (1) year of work experience – funeral industry preferred
  • Valid state-issued driver’s license in good standing and acceptable driving record
  • Proficient computer skills in MS Office – Outlook, Word, clocking in/out, etc.

Knowledge, Skills, and Ability:

  • Keep all licenses and continuing education requirements current and in good standing
  • Experience in making an initial transfer of decedent and funeral arrangements
  • Ability to do decedent care, i.e. embalming (per state requirements)
  • Strong organizational skills to include time management
  • Excellent oral communication skills including the ability to effectively communicate with internal, and external customers, community leaders, clergy and client families
  • Excellent written communication including attention to detail and follow-through
  • Ability to collect funds at the time of arrangement conference
  • Able to multi-task – i.e., enter data into company POS while interacting with a client family member/s
  • Able to safely operate a company vehicle with a valid state-issued driver’s license
  • Ability to move, push and pull heavy weighted items up to 150 lbs. in a safe manner
  • Ability to stand for two (2) or more hours without rest

Team Member Benefits Include:

  • Entry-level and experienced professionals; students and veterans – we offer complete career paths regardless of your career and life stage
  • Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
  • Competitive salaries and performance incentives
  • Team member referral bonus program
  • Medical, dental, prescription and vision insurance
  • Vacation, sick and holiday pay
  • 401k with company match
  • Company-paid life insurance, long-term disability, and short-term disability

    To apply for this opportunity, please send your resume to HRTalentAcquisition@FoundationPartners.com.

     

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