Work, Serve, Thrive.  With the City of Durham  
Advance in your career while making a real difference in the community you serve.

The General Services Department’s innovative, highly qualified, service-oriented individuals support the City we love. Building and maintaining city facilities and public spaces is what we do. Promoting our enviable quality of life and serving as a foundation of a healthy economy is why we do it. If you’re interested in applying your unique skills to meaningful work while growing in your career, our team is for you!

Hours:  Monday – Friday / 7:30 a.m. – 4:00 p.m.

Devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.
An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems.

Duties/Responsibilities

  • Receives, prepares, processes and verifies transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders.
  • Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.
  • Monitors transactions for progress and performs research as required.
  • Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
  • Receives, processes and routes calls, which may include dispatching calls for service, as assigned.
  • Updates web pages, as assigned.
  • Opens, logs and distributes mail.

Minimum Qualifications & Experience

  • High School Diploma or equivalent (GED, HiSet, TASC).
  • Three years of related clerical/administrative support experience.

Additional Preferred Skills

  • Associates Degree.
  • Degree in business or public administration.
  • Valid, unrestricted, North Carolina driver’s license “or” if you currently have another state driver’s license, are you willing to obtain a valid NC driver’s license within 60 days of hire.
  • Customer service experience.